Service Controller/ Floor In Charge (Sr. Executive Level)
Job Description
Title: Service Controller/ Floor In Charge (Sr. Executive Level)
Company Name: Zantrik
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in Mechanical Engineering, Diploma in Automobile
Experience Requirements:
∎ At least 5 year(s)
Job Context:
∎ General Repair, Engine analysis, Parts Removal & Reinstallation, Body Alignment, Panel Repair,
∎ Panel Replacement, Welding, Putty Shaping, Spray Gun Operation, Masking, Color Matching, Top coating,
∎ Polishing, Plastic Repair, Special Paint Refinishing, Electrical, Machine shop, Tailoring, Washing.
Job Responsibilities:
∎ Description:
∎ • Ensure the daily available manpower capacity based on the total hours of the available Technicians
∎ • Monitor and follow up on work progress for each Service Controller to ensure completion of the job on
∎ time
∎ • Prioritize the job according to promise delivery time given to the customer by a service advisor
∎ • Monitor the Dispatching of repair order (job card) to specified service controller who will assign to
∎ technician/technician leader according to skill and job nature (quick, major, a safety inspection or
∎ sophisticated repair).
∎ • Ensure the Maintaining of Daily Management System (DMS) software and Job Process Control Board
∎ (JPCB)
∎ • Responsible for follow up of the incidences and causes of job stoppages in DMS, Repair Order (RO) &
∎ JPCB and find out counter measure.
∎ • Monitoring prioritizes waiting customers, repeat repairs and carry over work
∎ • Keep Service Advisors inform when no more work can be taken based on available hours
∎ Ensure the Maintaining accurate time keeping records by all technician’s clock on and off for all RO.
∎ • Ensure maintaining of temporary off the time and engaged technician for the next job.
∎ Generate daily report for management on technicians’ productive hours, idle hours and sold hours.
∎ • Maintain close communication with parts department to ensure the availabilities of spare parts.
∎ • Keep Service Advisors informed of job delays and any additional work required
∎ • Ensure the smooth distribution of all sublet repairs
∎ •Randomly check and compare between service advisor advice and technician job is done. Also, check & compare technician job done & labor charge.
∎ •Responsible for pre-delivery confirmation and sign in the desired place of RO.
∎ • Find out countermeasure for any irregularities and report to service manager.
∎ • Quick response to the complaint of assigned employees (e.g-Foreman, tech. tech.-leader, cleaner
∎ & peon) & report to service manager.
∎ • Communicate with training manager or warranty processor (administrator) for any sort of technical
∎ advice and assistance.
Additional Requirements:
∎ Age at least 25 years
∎ Possess good people handling and leadership skills.
∎ Good time management skills.
∎ Good administrative skills.
Salary: Negotiable
Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 Oct 2021
Company Information:
∎ 10 Oct 2021
∎ Zantrik
∎ Address : House # 01, Road # 08, Sector # 5, Uttara, Dhaka
∎ Web : http://www.zantrik.com
∎ Business : Zantrik is a reliable automobile platform providing convenient and comfort to vehicle owners. We are Standardizing vehicle maintenance with our platform (Zantrik) in Bangladesh.
It’s an app based one stop service provider for automobile servicing, maintenance and repairing. We are the first in Bangladesh to provide “Roadside Help Service” all over Bangladesh including Dhaka city.
Category: Others
: To ensure and monitor all repair work to the Service Controller and works in cooperation with the Foreman and Service Advisors to ensure full utilization of production capacity. And ensure quality service and repairs work to increase customers’ satisfaction and generate revenue for the organization.
Source: bdjobs.com
Deadline Expired on 31st Oct 2021
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