Service Delivery Manager
Job Description
Title: Service Delivery Manager
Company Name: Innoweb Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Minimum bachelors in CSE / CS from UGC approved university, Candidates with master’s degree will have added advantage.
Experience Requirements:
∎ 5 to 8 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service, Project Management
∎ The applicants should have experience in the following business area(s):
IT Enabled Service, Software Company
Job Responsibilities:
∎ Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
∎ Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization.
∎ Developing a deep understanding of projects to gain insights into the scope of service delivery.
∎ Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.
∎ Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
∎ Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
∎ Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades.
∎ Providing accurate and regular reports to the management on performance of the service delivery.
∎ Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
Additional Requirements:
∎ Experience on project management / software product management
∎ Knowledge on ITIL foundation V3/V4 or Prince2 Agile
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill, Weekly 2 holidays, Insurance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Aug 2022
Company Information:
∎ 21 Jul 2022
∎ Innoweb Limited
∎ Address : 206/A (Level 1), Tejgaon Industrial Area,
Dhaka 1208, Bangladesh
∎ Web : https://innoweb.co/
∎ Business : Innoweb Ltd. – a part of Expo Group – is an Information Technology Company predominantly focusing on enterprise level Business Process Management (BPM) Automation and logistics solutions. Innoweb offers a complete suite of enterprise level applications for automation of BPM, built on a solid team of software outsourcing professionals that come from various backgrounds and expand the creative potential of the company.
Category: IT/Telecommunication
: Please go through the job duties and responsibilities in details and if you think you are the right candidate, then please apply through bdjobs online.
Source: bdjobs.com
Deadline Expired on 20th Aug 2022
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