Service Engineer - AC, VRF & HVAC

Job Description

Title: Service Engineer - AC, VRF & HVAC

Company Name: Walton Hi-Tech Industries PLC.

Vacancy: 20

Age: 25 to 35 years

Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:
∎ At least 4 years

Published: 6 Apr 2025

Education:
∎ Diploma in Engineering, Bachelor in Engineering (BEngg)

Requirements:

Additional Requirements:
∎ Age 25 to 35 years
∎ Understand advanced principles of Heating, Ventilation, and Air Conditioning
∎ Ability to install, repair, service, test, and troubleshoot equipment
∎ Ability to work flexible hours and work around a changing schedule
∎ Excellent communication, interpersonal and diagnostic skills
∎ Working knowledge of the equipment needed for the job
∎ Ability to work independently without supervision
∎ Ability to complete the work timely.

Responsibilities & Context:
∎ Manage the team to ensure standard after-sales service to clients.
∎ Provide technical support for the technicians.
∎ Understand the sales criteria and hold the team accountable for exceeding revenue goals.
∎ Prepare and analyze the fault report and inform the core team.
∎ Repair replaced PCB and other repairable items.
∎ Train service expert, section manager, and technical support team on PCB updates.
∎ Plan on the spare parts and maintain store & inventory-related transactions.
∎ Maintain proper documentation to restore repaired items to inventory.
∎ Provide spare parts support to service points store.
∎ Prepare, submit & collect bills for non-warranty & void service from Global Clients.
∎ Keep updated with upcoming models, BOM analyzing, and ensure new parts to service points.
∎ Monitor corporate clients, site visits and provide requirement accessories as well.
∎ Maintain daily reports & keep proper documentation for every project.
∎ Communicate with the corporate service team, operation coordinator and HOD for instant solutions to any raised issues at the project.
∎ Follow up on buffer spare parts & backup products at points to ensure committed service.
∎ Visit the market for product development scopes.
∎ Execute other official tasks, assigned by the department head.
∎ Manage the team to ensure standard after-sales service to clients.
∎ Provide technical support for the technicians.
∎ Understand the sales criteria and hold the team accountable for exceeding revenue goals.
∎ Prepare and analyze the fault report and inform the core team.
∎ Repair replaced PCB and other repairable items.
∎ Train service expert, section manager, and technical support team on PCB updates.
∎ Plan on the spare parts and maintain store & inventory-related transactions.
∎ Maintain proper documentation to restore repaired items to inventory.
∎ Provide spare parts support to service points store.
∎ Prepare, submit & collect bills for non-warranty & void service from Global Clients.
∎ Keep updated with upcoming models, BOM analyzing, and ensure new parts to service points.
∎ Monitor corporate clients, site visits and provide requirement accessories as well.
∎ Maintain daily reports & keep proper documentation for every project.
∎ Communicate with the corporate service team, operation coordinator and HOD for instant solutions to any raised issues at the project.
∎ Follow up on buffer spare parts & backup products at points to ensure committed service.
∎ Visit the market for product development scopes.
∎ Execute other official tasks, assigned by the department head.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Performance bonus, Profit share, Provident fund, Insurance, T/A, Medical allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Anywhere in Bangladesh

Company Information:
∎ Walton Hi-Tech Industries PLC.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 25 Apr 2025

Category: Engineer/Architect