Service Engineer, Customer Care (Mobile Division)

Job Description

Title: Service Engineer, Customer Care (Mobile Division)

Company Name: Excel Telecom (Pvt.) Ltd. (National Distributor of SAMSUNG)

Vacancy: 01

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (B.Sc) in EEE, Master of Science (M.Sc) in EEE with adequate training in relevant field.

Experience Requirements:
∎ 3 to 5 year(s)

Job Responsibilities:
∎ Ability to understand PCBA, Chipset, Diagram, IC and all GSM/ CDMA terms and details in the mobile device engineering.
∎ Dealing with DOA / DAP Handset.
∎ Ability to work with mobile Software.
∎ Dealing with Smartphone, identify problem and resolve the issues.
∎ Ensure all kinds of technical support to customers.
∎ Preparing Daily, weekly, quarterly, monthly service report to the Head Quarters.
∎ Other Duties & Responsibilities as assigned by the Management from time to time.

Additional Requirements:
∎ Age 25 to 35 years
∎ Only males are allowed to apply
∎ Should be enthusiastic, energetic with good interpersonal skills.
∎ Should be creative, innovative and concentrated to be in details.
∎ Should have a high level of technical knowledge and IT skills.
∎ Should have strong analytical and problem-solving abilities.
∎ Should have strategic thinking and commercial awareness of mobile phone industries.
∎ Should have good verbal and written communication skills in both English & Bengali.
∎ Should have well efficiency & ability to work in a multidisciplinary working environment.
∎ Should have clear understanding in electronics and electrical devices and relevant health & safety legislation.
∎ Should be patient, target oriented and have the mentality to work under stress.
∎ Should be self-motivated and ready to take challenges.

Salary: Negotiable

Compensation & Other Benefits:
∎ As per the policy of the Company.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 23 Mar 2023

Company Information:
∎ 9 Mar 2023
∎ Excel Telecom (Pvt.) Ltd. (National Distributor of SAMSUNG)
∎ Address : Tower Alamgir (Level-7), House # 11/B, Road # 55, Block # NW(F), Gulshan-2, Dhaka-1212, Bangladesh
∎ Business : Mobile Device Sales & Distribution Company.

Category: Engineer/Architect

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