Service Engineer- Home Appliance

Job Description

Title: Service Engineer- Home Appliance

Company Name: Walton Hi-Tech Industries PLC.

Vacancy: 3

Age: 24 to 35 years

Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:
∎ 2 to 5 years
∎ The applicants should have experience in the following business area(s):Manufacturing (Light Engineering and Heavy Industry), Electronic Equipment/Home Appliances, Group of Companies

Published: 12 Apr 2025

Education:
∎ Bachelor of Science (BSc)

Requirements:

Additional Requirements:
∎ Age 24 to 35 years

Responsibilities & Context:
∎ Analyze and monitor workload in each service zone to identify high pending work areas.
∎ Supervise service partners and service experts for day-to-day assigned tasks.
∎ Manage the team to ensure standard after-sales service to clients.
∎ Monitor dress & safety measures for service experts.
∎ Prepare and analyze the fault report and inform the core team.
∎ Maintain spare parts and inventory-related transactions.
∎ Co-operate with accounts & inventory and customer care for smooth sectional operation.
∎ Monitor corporate clients, and provide requirement accessories as well by site visits.
∎ Communicate with the BM, corporate service team, and operation coordinator for instant solutions to any raised issues at the service point.
∎ Report on product, market & process development scopes to the technical supervisor.
∎ Visit different showrooms to find out the scope of service development.
∎ Liaise with the factory’s relevant section to address technical issues promptly.
∎ Check the bills, update WCRM daily, and report to the technical supervisor.
∎ Perform any additional tasks as assigned by the HOD within the stipulated time frame.
∎ Analyze and monitor workload in each service zone to identify high pending work areas.
∎ Supervise service partners and service experts for day-to-day assigned tasks.
∎ Manage the team to ensure standard after-sales service to clients.
∎ Monitor dress & safety measures for service experts.
∎ Prepare and analyze the fault report and inform the core team.
∎ Maintain spare parts and inventory-related transactions.
∎ Co-operate with accounts & inventory and customer care for smooth sectional operation.
∎ Monitor corporate clients, and provide requirement accessories as well by site visits.
∎ Communicate with the BM, corporate service team, and operation coordinator for instant solutions to any raised issues at the service point.
∎ Report on product, market & process development scopes to the technical supervisor.
∎ Visit different showrooms to find out the scope of service development.
∎ Liaise with the factory’s relevant section to address technical issues promptly.
∎ Check the bills, update WCRM daily, and report to the technical supervisor.
∎ Perform any additional tasks as assigned by the HOD within the stipulated time frame.

Skills & Expertise:

Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Medical allowance, Performance bonus, Profit share, Provident fund, Insurance
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Anywhere in Bangladesh

Company Information:
∎ Walton Hi-Tech Industries PLC.
∎ Dhaka Corporate Office: Plot-1088, Road # 80ft-2, Block-I, Bashundhara R/A, P.O- Khilkhet, P.S-Vatara, Dhaka-1229.

Address::
∎ Dhaka Corporate Office: Plot-1088, Road # 80ft-2, Block-I, Bashundhara R/A, P.O- Khilkhet, P.S-Vatara, Dhaka-1229.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 20 Apr 2025

Category: Engineer/Architect