Sr. Executive-Ticketing & Reservation

Job Description

Title: Sr. Executive-Ticketing & Reservation

Company Name: Stech Group

Vacancy: 1

Age: 25 to 35 years

Location: Dhaka (Banani)

Salary: Negotiable

Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):Travel Agent, Tour Operator, Travel Startup

Published: 22 Feb 2025

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 25 to 35 years

Responsibilities & Context:
∎ Book airline tickets, hotel accommodations, car rentals, and other travel-related services for clients.
∎ Check availability, confirm reservations, and issue/ reissue/ modify tickets & process refunds according to clients' preferences and budget constraints.
∎ Provide recommendations and advice to clients on travel destinations, routes, and accommodation options.
∎ Ensure accuracy and completeness of all booking details, including travel dates, times, and passenger information.
∎ Umrah & Tourist visa processing
∎ Assist clients with inquiries via phone, email, or in person, providing information on travel options, prices, and policies.
∎ Handle customer complaints, issues, and requests promptly and professionally, striving to resolve them to the client's satisfaction.
∎ Maintain a positive and helpful attitude at all times, ensuring a pleasant experience for clients.
∎ Calculate and quote fares, taxes, and fees accurately, providing clients with clear and transparent pricing information.
∎ Process payments using various payment methods, such as credit cards, cash, or electronic transfers.
∎ Ensure compliance with payment processing procedures and security standards.
∎ Maintain accurate records of bookings, reservations, and payments, both electronically and in hard copy.·
∎ Generate and issue invoices, receipts, and other documentation as required.
∎ Coordinate with airlines, hotels, and other travel suppliers to confirm bookings, resolve issues, and ensure smooth travel arrangements for clients.
∎ Visit clients to promote the services
∎ Book airline tickets, hotel accommodations, car rentals, and other travel-related services for clients.
∎ Check availability, confirm reservations, and issue/ reissue/ modify tickets & process refunds according to clients' preferences and budget constraints.
∎ Provide recommendations and advice to clients on travel destinations, routes, and accommodation options.
∎ Ensure accuracy and completeness of all booking details, including travel dates, times, and passenger information.
∎ Umrah & Tourist visa processing
∎ Assist clients with inquiries via phone, email, or in person, providing information on travel options, prices, and policies.
∎ Handle customer complaints, issues, and requests promptly and professionally, striving to resolve them to the client's satisfaction.
∎ Maintain a positive and helpful attitude at all times, ensuring a pleasant experience for clients.
∎ Calculate and quote fares, taxes, and fees accurately, providing clients with clear and transparent pricing information.
∎ Process payments using various payment methods, such as credit cards, cash, or electronic transfers.
∎ Ensure compliance with payment processing procedures and security standards.
∎ Maintain accurate records of bookings, reservations, and payments, both electronically and in hard copy.·
∎ Generate and issue invoices, receipts, and other documentation as required.
∎ Coordinate with airlines, hotels, and other travel suppliers to confirm bookings, resolve issues, and ensure smooth travel arrangements for clients.
∎ Visit clients to promote the services

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Profit share
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
∎ As per the Company Rules.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Banani)

Company Information:
∎ Stech Group
∎ House#31, Road#17, Block E, Banani, Dhaka

Address::
∎ House#31, Road#17, Block E, Banani, Dhaka

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 28 Feb 2025

Category: Hospitality/ Travel/ Tourism