Sr. Manager, Training Excellence & Customer Success

Job Description

Title: Sr. Manager, Training Excellence & Customer Success

Company Name: CodersTrust Bangladesh Ltd.

Vacancy: --

Location: Dhaka (Banani)

Salary: Negotiable

Published: 6 Aug 2024

Responsibilities & Context:
∎ Develop and execute a comprehensive CBT&A (Competency-based Training and Assessment), OBE (Outcome-based Education) and Digital Blended Learning strategy aligned with the institute’s global training goals.
∎ Identify training needs and design programs focusing on developing specific competencies.
∎ Implement and oversee assessment methodologies to measure the effectiveness of competency-based training programs.
∎ Development of comprehensive CBT&A-based training materials, including manuals, guides, and multimedia content.
∎ Collaborate with instructors and content creators to ensure that CBT&A-based training materials are aligned with program objectives.
∎ Oversee the continuous improvement and evolution of CBT&A-based training curricula and materials based on feedback and evaluation results.
∎ Efficiently recruit and manage Instructors & Mentors, including a budget, and training facilities, to ensure optimal delivery of Training programs.
∎ Design and lead Training of Trainers (ToT) programs to equip instructors and team members with the necessary skills and knowledge in delivering effective Competency-Based Training & Assessment.
∎ Develop comprehensive training materials for ToT programs, emphasizing best practices in CBT&A methodology.
∎ Lead, Maintain and improve training operations for sustained excellence in program delivery, engagement, and outcomes.
∎ Lead and Guide the team to manage the schedules of Instructors and Mentors effectively and optimize resource utilization efficiently.
∎ Establish and manage a systematic process for collecting feedback from learners on training programs.
∎ Analyze learner feedback to identify areas of improvement and implement enhancements to training content and delivery.
∎ Lead and Facilitate a smooth onboarding process for new clients/learners, ensuring a clear understanding of the organization’s offerings, policies, and available resources.
∎ Lead the team to Collaborate with clients/Learners to identify their specific training needs and customize programs accordingly.
∎ Identify opportunities for upselling additional training programs or services, enhancing the value proposition for clients/Learners.
∎ Address and resolve any issues or conflicts promptly.
∎ Generate and share regular reports on the impact of training programs, demonstrating the value delivered to clients.
∎ Lead the digital training platforms to ensure a seamless user-friendly experience.
∎ Collaborate with IT and design teams to integrate innovative ideas to improve the digital learning environment.
∎ Closely collaborate with the Instructors and Mentors to incorporate the CBT&A principles while crafting the courses details.
∎ Development and Acquisition of standard and digital content, including e-learning modules, videos, and interactive materials.
∎ Identify potential academic institutes, training providers (Digital Learning Platforms) and job portals for collaboration.
∎ Develop and implement outreach strategies to engage with prospective partners.
∎ Initiate and lead negotiations with academic institutes, training providers (Digital Learning Platforms) and job portals.
∎ Collaborate with legal and contractual teams to ensure the development of mutually beneficial agreements.
∎ Design a streamlined onboarding process for new academic institutes and training providers.
∎ Understand their training needs and objectives of the Corporates.
∎ Build strong relationships with key stakeholders within client organizations.
∎ Develop detailed training proposals that outline program objectives, methodologies, and deliverables.
∎ Present proposals to clients, addressing questions and adapting solutions based on client feedback.
∎ Thoroughly review and comprehend the RFP documents.
∎ Conduct a detailed analysis of project specifications, goals, and constraints.
∎ Craft clear and concise project descriptions, objectives, and scope of work.
∎ Develop a structured and organized RFP document, ensuring all required elements are included.
∎ Incorporate necessary disclaimers, terms, and conditions to protect the organization’s interests.
∎ Lead cross-functional teams in identifying and implementing process improvements.
∎ Develop and maintain key performance indicators (KPIs) to measure operational performance.
∎ Analyze data to identify trends, root causes of inefficiencies, and opportunities for improvement.
∎ Design and implement lean methodologies and best practices to streamline workflows.
∎ Facilitate workshops and training sessions to foster a culture of continuous improvement.
∎ The following list of key responsibility areas (KRAs) and responsibilities you will take on is indicative, not exhaustive. You’ll have a reasonable workload that can assure high-quality results.
∎ Competency-Based Course Development and Acquisition Strategy
∎ Develop and execute a comprehensive CBT&A (Competency-based Training and Assessment), OBE (Outcome-based Education) and Digital Blended Learning strategy aligned with the institute’s global training goals.
∎ Identify training needs and design programs focusing on developing specific competencies.
∎ Implement and oversee assessment methodologies to measure the effectiveness of competency-based training programs.
∎ Learning Paths and Course Content Development
∎ Development of comprehensive CBT&A-based training materials, including manuals, guides, and multimedia content.
∎ Collaborate with instructors and content creators to ensure that CBT&A-based training materials are aligned with program objectives.
∎ Oversee the continuous improvement and evolution of CBT&A-based training curricula and materials based on feedback and evaluation results.
∎ Instructors and Mentors Development
∎ Efficiently recruit and manage Instructors & Mentors, including a budget, and training facilities, to ensure optimal delivery of Training programs.
∎ Design and lead Training of Trainers (ToT) programs to equip instructors and team members with the necessary skills and knowledge in delivering effective Competency-Based Training & Assessment.
∎ Develop comprehensive training materials for ToT programs, emphasizing best practices in CBT&A methodology.
∎ Training Operations and Outcomes Assurance
∎ Lead, Maintain and improve training operations for sustained excellence in program delivery, engagement, and outcomes.
∎ Lead and Guide the team to manage the schedules of Instructors and Mentors effectively and optimize resource utilization efficiently.
∎ Establish and manage a systematic process for collecting feedback from learners on training programs.
∎ Analyze learner feedback to identify areas of improvement and implement enhancements to training content and delivery.
∎ Customer Experience and Success
∎ Lead and Facilitate a smooth onboarding process for new clients/learners, ensuring a clear understanding of the organization’s offerings, policies, and available resources.
∎ Lead the team to Collaborate with clients/Learners to identify their specific training needs and customize programs accordingly.
∎ Identify opportunities for upselling additional training programs or services, enhancing the value proposition for clients/Learners.
∎ Address and resolve any issues or conflicts promptly.
∎ Generate and share regular reports on the impact of training programs, demonstrating the value delivered to clients.
∎ Digital Learning Platforms Management
∎ Lead the digital training platforms to ensure a seamless user-friendly experience.
∎ Collaborate with IT and design teams to integrate innovative ideas to improve the digital learning environment.
∎ Closely collaborate with the Instructors and Mentors to incorporate the CBT&A principles while crafting the courses details.
∎ Development and Acquisition of standard and digital content, including e-learning modules, videos, and interactive materials.
∎ Content Acquisition and Platform Onboarding of Academic Institutes, Training Providers and Job Portals
∎ Identify potential academic institutes, training providers (Digital Learning Platforms) and job portals for collaboration.
∎ Develop and implement outreach strategies to engage with prospective partners.
∎ Initiate and lead negotiations with academic institutes, training providers (Digital Learning Platforms) and job portals.
∎ Collaborate with legal and contractual teams to ensure the development of mutually beneficial agreements.
∎ Design a streamlined onboarding process for new academic institutes and training providers.
∎ Corporate Training Solutions
∎ Understand their training needs and objectives of the Corporates.
∎ Build strong relationships with key stakeholders within client organizations.
∎ Develop detailed training proposals that outline program objectives, methodologies, and deliverables.
∎ Present proposals to clients, addressing questions and adapting solutions based on client feedback.
∎ Proposal Development for the Projects
∎ Thoroughly review and comprehend the RFP documents.
∎ Conduct a detailed analysis of project specifications, goals, and constraints.
∎ Craft clear and concise project descriptions, objectives, and scope of work.
∎ Develop a structured and organized RFP document, ensuring all required elements are included.
∎ Incorporate necessary disclaimers, terms, and conditions to protect the organization’s interests.
∎ Operational Excellence
∎ Lead cross-functional teams in identifying and implementing process improvements.
∎ Develop and maintain key performance indicators (KPIs) to measure operational performance.
∎ Analyze data to identify trends, root causes of inefficiencies, and opportunities for improvement.
∎ Design and implement lean methodologies and best practices to streamline workflows.
∎ Facilitate workshops and training sessions to foster a culture of continuous improvement.
∎ Qualifications and Skills
∎ Mandatory
∎
∎ Bachelor's degree in Education, Human Resources, or a related field.
∎ Minimum 12+ years experience in the relevant field.
∎ Proven experience in designing and implementing CBT&A based training programs.
∎ Strong analytical skills and a data-driven approach to training optimization.
∎ Experience with e-learning platforms and digital training solutions.
∎ Leadership experience with a track record of driving positive training outcomes.
∎

Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Festival Bonus: 2

Employment Status: Full Time

Job Location: Dhaka (Banani)

Company Information:
∎ CodersTrust Bangladesh Ltd.
∎ House 82, Road 19/A, Block - E, Banani, Dhaka-1213
∎ https://coderstrust.global
∎ CodersTrust is a global EdTech-based workforce development and skill-oriented education provider currently serving over 1.5 million learners and professionals and 2300+ academic institutions in 15+ countries covering K-12 STEM, coding and robotics to professional skills and advanced technology skills for the digital era.

CodersTrust mission is to transform underprivileged, disadvantaged, and marginalized communities, especially youth and women, into skilled professionals and connect them with work opportunities to enable financial independence and economic growth at a global scale. CodersTrust has developed a sustainable and scalable market-based model for providing skill-focused training to millions of youths worldwide, resulting in employment, upward social mobility, and durable social impact.

Address::
∎ House 82, Road 19/A, Block - E, Banani, Dhaka-1213
∎ https://coderstrust.global
∎ CodersTrust is a global EdTech-based workforce development and skill-oriented education provider currently serving over 1.5 million learners and professionals and 2300+ academic institutions in 15+ countries covering K-12 STEM, coding and robotics to professional skills and advanced technology skills for the digital era. CodersTrust mission is to transform underprivileged, disadvantaged, and marginalized communities, especially youth and women, into skilled professionals and connect them with work opportunities to enable financial independence and economic growth at a global scale. CodersTrust has developed a sustainable and scalable market-based model for providing skill-focused training to millions of youths worldwide, resulting in employment, upward social mobility, and durable social impact.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 5 Sep 2024

Category: Education/Training