Sr. Officer-Customer Service & Reservation (Air Ticket/Tour/Hotel/Hajj/OTA-Industry)

Job Description

Title: Sr. Officer-Customer Service & Reservation (Air Ticket/Tour/Hotel/Hajj/OTA-Industry)

Company Name: Bahaza

Vacancy: 10

Age: 25 to 40 years

Location: Anywhere in Bangladesh, Dhaka (DOHS Mohakhali)

Salary: Tk. 15000 - 30000 (Monthly)

Experience:
∎ 3 to 7 years
∎ The applicants should have experience in the following business area(s):Airline, Travel Agent, Manpower Recruitment, Tour Operator, Immigration/Visa Processing, Travel Startup
∎ Freshers are also encouraged to apply.

Published: 11 Jan 2025

Education:
∎ Bachelor/Honors, Masters, Diploma in Business Studies, Diploma in Hotel Management, Post Graduate Diploma (PGD)
∎ Preferred Professional Certification: GDS,IATA
∎ Training/Trade Course: Training Trade Course: GDS exparts,BSP,Reservation,Airlines reservation,Hospitality

Requirements:

Additional Requirements:
∎ Age 25 to 40 years
∎ Minimum Typing Speed is Required for this job is: 25WPM (Word Per Minute)
∎ You may be required to work in any location in Bangladesh. (Outside of Dhaka)
∎ Minimum Typing Speed is Required for this job is: 25WPM (Word Per Minute)
∎ You may be required to work in any location in Bangladesh. (Outside of Dhaka)

Responsibilities & Context:
∎ Make bookings for flights, hotels, tours, activities, transfers, Manpower and other services.
∎ Be flexible with government holidays and follow the work schedule.
∎ Answer customer calls, provide information about products/services, send quotes, and create invoices.
∎ Communicate with customers via email, phone, social media, and in person.
∎ Build and maintain relationships with existing clients while attracting new customers.
∎ Use GDS systems like Sabre, Amadeus, and Galileo (training provided).
∎ Plan travel itineraries based on provided flight and tour package details.
∎ Respond to client queries online and offline. Explain tour packages and itineraries to clients. Stay updated on airline promotional offers.
∎ Make and confirm bookings via GDS, online portals, email, or phone.
∎ Manage online reservations and process ticket refunds.
∎ Perform other tasks assigned by management.
∎ Coordinate travel arrangements from start to finish.
∎ Provide current travel-related information to customers.
∎ Maintain professional communication standards with customers and suppliers.
∎ Promote the business through social media and other platforms.
∎ Submit daily work reports regularly.
∎ Handle multiple tasks efficiently.
∎ Knowledge of Adobe Photoshop, Adobe Illustrator, Digital Marketing, Social Media Marketing, Content Writing and relevant software is advantageous.
∎ Address complaints, offer solutions, and follow up for resolution within deadlines.
∎ "Before applying, please read these important and non-negotiable conditions:
∎ You must commit to working with us for a minimum of 2 years. You cannot leave to join another company during this time.
∎ We are seeking individuals who are honest, courteous, and enthusiastic about customer support in the travel and tourism industry. We aim to help you build a successful long-term career with us.
∎ We will provide Free training and support tailored to our company's needs.
∎ We welcome those who are comfortable working under pressure, are energetic, dynamic, polite, and self-motivated.
∎ Even if you are new to the industry, we encourage you to apply and join our team·
∎ Male Candidate have to shift. There will be a week of NIGHT SHIFTS scheduled 5-6 weeks later.(No Night Shift for Outside Dhaka)
∎ Your Main Responsibility or Daily Task is:
∎ Make bookings for flights, hotels, tours, activities, transfers, Manpower and other services.
∎ Be flexible with government holidays and follow the work schedule.
∎ Answer customer calls, provide information about products/services, send quotes, and create invoices.
∎ Communicate with customers via email, phone, social media, and in person.
∎ Build and maintain relationships with existing clients while attracting new customers.
∎ Use GDS systems like Sabre, Amadeus, and Galileo (training provided).
∎ Plan travel itineraries based on provided flight and tour package details.
∎ Respond to client queries online and offline. Explain tour packages and itineraries to clients. Stay updated on airline promotional offers.
∎ Make and confirm bookings via GDS, online portals, email, or phone.
∎ Manage online reservations and process ticket refunds.
∎ Perform other tasks assigned by management.
∎ Coordinate travel arrangements from start to finish.
∎ Provide current travel-related information to customers.
∎ Maintain professional communication standards with customers and suppliers.
∎ Promote the business through social media and other platforms.
∎ Submit daily work reports regularly.
∎ Handle multiple tasks efficiently.
∎ Knowledge of Adobe Photoshop, Adobe Illustrator, Digital Marketing, Social Media Marketing, Content Writing and relevant software is advantageous.
∎ Address complaints, offer solutions, and follow up for resolution within deadlines.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Credit card, Performance bonus, Profit share
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Free Coffee & Snacks.
∎ Salary Bank Account
∎ Loan Facility from Bank
∎ Free Coffee & Snacks.
∎ Salary Bank Account
∎ Loan Facility from Bank

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Anywhere in Bangladesh, Dhaka (DOHS Mohakhali)

Job Highlights:
∎ Bahaza.com Portal operation
∎ Air Ticket Reservation,issue,Reissue,Refund and Void.
∎ Over phone,chat and email support,Operate GDS,IATA,BSP and LCC.
∎ Communicate with Clients, Airlines and vendors.
∎ Job Location: Anywhere in Bangladesh.
∎ Bahaza.com Portal operation
∎ Air Ticket Reservation,issue,Reissue,Refund and Void.
∎ Over phone,chat and email support,Operate GDS,IATA,BSP and LCC.
∎ Communicate with Clients, Airlines and vendors.
∎ Job Location: Anywhere in Bangladesh.

Read Before Apply:

Please read the entire job posting carefully before applying.

This will benefit both you and us greatly

Company Information:
∎ Bahaza
∎ House: 134 (Ground Floor), Road: 05, New DOHS Mohakhali, Dhaka-1206
∎ https://www.bahaza.com
∎ Bahaza.com - First online travel marketplace (OTM) in Bangladesh. 24/7 assistance for Cheap Air Tickets, Umrah and Hajj Package, Hotels, and Tour Packages. Also We provide White label Travel website for our agents.

Benefits for our customers:
OTA Premium package will have access to exclusive benefits such as: Own Domain for your portal B2B and B2C Portal using same interface.
GDS PNR Share to Issue From your Own/Other/Bahaza IATA.
sell your own group tickets, visa services, tour packages, Hajj/Umrah packages, and other services
Multiple way ticket print with your own branding Ledger Balance (As like Wallet
Add your own bank account to collect payment from subagent.


Address::
∎ House: 134 (Ground Floor), Road: 05, New DOHS Mohakhali, Dhaka-1206
∎ https://www.bahaza.com
∎ Bahaza.com - First online travel marketplace (OTM) in Bangladesh. 24/7 assistance for Cheap Air Tickets, Umrah and Hajj Package, Hotels, and Tour Packages. Also We provide White label Travel website for our agents.Benefits for our customers: OTA Premium package will have access to exclusive benefits such as: Own Domain for your portal B2B and B2C Portal using same interface. GDS PNR Share to Issue From your Own/Other/Bahaza IATA. sell your own group tickets, visa services, tour packages, Hajj/Umrah packages, and other services Multiple way ticket print with your own branding Ledger Balance (As like WalletAdd your own bank account to collect payment from subagent.

Application Deadline: 10 Feb 2025

Category: Hospitality/ Travel/ Tourism