Sr. Support Engineer (ISP)

Job Description

Title: Sr. Support Engineer (ISP)

Company Name: Asian Network(ISP)

Vacancy: 2

Age: at least 25 years

Location: Gazipur (Tongi)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:
∎ 2 to 3 years
∎ The applicants should have experience in the following business area(s):Telecommunication, ISP

Published: 5 May 2025

Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering, Diploma in Computer, Master of Science (MSc), Diploma in Computer in Computer Engineering

Requirements:

Additional Requirements:
∎ Age at least 25 years
∎ Must have a strong understanding of network infrastructure, including routers, switches, and LAN/WAN setup.
∎ Should be proactive in identifying and resolving technical issues before they impact users.Must be able to work independently as well as part of a team.
∎ Willingness to work during off-hours or weekends if required for urgent network issues or maintenance.
∎ Must have the ability to document technical issues and solutions clearly for internal use.
∎ Strong problem-solving attitude and ability to handle pressure in a fast-paced environment.
∎ Familiarity with Mikrotik, Cisco, or similar network devices will be an added advantage.
∎ Basic understanding of cybersecurity and network safety practices is a plus.
∎ Must have a strong understanding of network infrastructure, including routers, switches, and LAN/WAN setup.
∎ Should be proactive in identifying and resolving technical issues before they impact users.Must be able to work independently as well as part of a team.
∎ Willingness to work during off-hours or weekends if required for urgent network issues or maintenance.
∎ Must have the ability to document technical issues and solutions clearly for internal use.
∎ Strong problem-solving attitude and ability to handle pressure in a fast-paced environment.
∎ Familiarity with Mikrotik, Cisco, or similar network devices will be an added advantage.
∎ Basic understanding of cybersecurity and network safety practices is a plus.

Responsibilities & Context:
∎ Planning and Designing ISP Core Network.
∎ Having practical knowledge to install and configure networking router (MIKROTIK), switches (CISCO,BDCOM), OLTs (VSOL, BDCOM, C-DATA), and wireless devices is a must be.
∎ Working with any kinds of Network Troubleshooting and Outages issues.
∎ Configuring and troubleshooting of PPPOE, RADIUS etc. services.
∎ Manage GGC, FNA, IX Services, Traffic Queues & Scheduling.
∎ Working with Different types of Switching Service (VLAN, TRUNKING, VTP, STP, RSTP etc.) and GPON OLT, ONU etc.
∎ CCNA/MTCNA course completed.
∎ Mikrotik switch & router.
∎ Working with Different types of Routing Protocols like Static, OSPF, BGP with Multiple Network.
∎ Supervising the NOC team, while working closely with other team, management and external vendors to achieve company's goals.
∎ Collaborating with NOC and System Support Team to ensure efficient service of the company.
∎ Ensure Highest uptime of ISP service with maintaining SLA for all types customer.
∎ Planning and Designing ISP Core Network.
∎ Having practical knowledge to install and configure networking router (MIKROTIK), switches (CISCO,BDCOM), OLTs (VSOL, BDCOM, C-DATA), and wireless devices is a must be.
∎ Working with any kinds of Network Troubleshooting and Outages issues.
∎ Configuring and troubleshooting of PPPOE, RADIUS etc. services.
∎ Manage GGC, FNA, IX Services, Traffic Queues & Scheduling.
∎ Working with Different types of Switching Service (VLAN, TRUNKING, VTP, STP, RSTP etc.) and GPON OLT, ONU etc.
∎ CCNA/MTCNA course completed.
∎ Mikrotik switch & router.
∎ Working with Different types of Routing Protocols like Static, OSPF, BGP with Multiple Network.
∎ Supervising the NOC team, while working closely with other team, management and external vendors to achieve company's goals.
∎ Collaborating with NOC and System Support Team to ensure efficient service of the company.
∎ Ensure Highest uptime of ISP service with maintaining SLA for all types customer.
∎

Skills & Expertise:

Compensation & Other Benefits:
∎ T/A, Mobile bill, Medical allowance, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Gazipur (Tongi)

Job Highlights:
∎ Hands-on role in network monitoring and troubleshooting within an ISP environment
∎ Opportunity to work with real-time network infrastructure and performance optimization.
∎ Hands-on role in network monitoring and troubleshooting within an ISP environment
∎ Opportunity to work with real-time network infrastructure and performance optimization.
∎

Company Information:
∎ Asian Network(ISP)
∎ Eid-Gha Road,Pager, Tongi
∎ The best high-speed broadband internet service provider in Tongi, Gazipur

Address::
∎ Eid-Gha Road,Pager, Tongi
∎ The best high-speed broadband internet service provider in Tongi, Gazipur

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 3 Jun 2025

Category: IT/Telecommunication