Sr. Support Engineer (NOC & Client)
Job Description
Title: Sr. Support Engineer (NOC & Client)
Company Name: Elite Computer & Technology
Vacancy: 5
Job Location: Dhaka
Employment Status: Full-time, Contractual
Educational Requirements:
∎ Diploma in Engineering, Bachelor degree in any discipline
∎ Skills Required: Network Engineering
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
IT Support Service
∎ The applicants should have experience in the following business area(s):
ISP
Job Context:
∎ ECTLink is one of the leading internet service provider (ISP) in Bangladesh.
∎ We are looking for young, energetic, and target oriented, self-motivated and proactive person to employee as executive NOC. who has the experience in the field of ISP-broadband.
Job Responsibilities:
∎ # Practice speaking with a clear accent and communicating on the telephone
∎ # Attending customers' complaints and queries through phone calls, emails, or others.
∎ # Configure routers, switches, firewalls, and other network devices.
∎ # Set up and configure Swiss, OLT, Mikrotik, Netgear, TP-Link, Belkin, Linksys etc. Router and Access point.
∎ # Various OLT configuration and troubleshooting capabilities, FTTX network establish and troubleshooting.
∎ # Implement network security measures, including firewalls, VPNs, and intrusion detection systems.
∎ # Design, provision, and operate an extensive MPLS IP WAN/LAN network.
∎ # Implement network security measures, including firewalls, VPNs, and intrusion detection systems.
∎ # Design, provision, and operate an extensive MPLS IP WAN/LAN network.
∎ # IP subletting with basic Routing and switching (VLAN, Trunk, VTP Server and client).
∎ # Implement changes both at an individual circuit level as well as overall large scale as needed.
∎ # Investigate network performance issues to determine root cause, develop and implement plans to address as needed.
∎ # Create documentation and network maps and assist Project Engineering with network expansion.
∎ # Create Daily, weekly reports and presentations to effectively communicate current operational status with management.
∎ # Providing remote and onsite technical supports to the clients inside or outside Dhaka.
∎ # Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault
∎ # Diagnosing and troubleshooting hardware, software, and network faults.
∎ # Performing installations and deployments of various solutions and services at client end.
∎ # Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system.
∎ # Mentality as 24X7 for emergency situations.
Additional Requirements:
∎ Age at least 18 years
∎ Only males are allowed to apply
Compensation & Other Benefits:
∎ T/A, Mobile bill, Performance bonus, Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 1
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Nov 2023
Company Information:
∎ 10 Nov 2023
∎ Elite Computer & Technology
∎ Address : 101-B Malibagh Chowdhurypara, Rampura, Dhaka
∎ Business : ECTLink is one of the leading internet service provider (ISP) in Bangladesh. ECTLink Internet service is blazing fast, affordable Internet on a dedicated network
Category: IT/Telecommunication
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