Strategic Listing Assistant, Operations

Job Description

Title: Strategic Listing Assistant, Operations

Company Name: Bikroy.com

Vacancy: 2

Location: Dhaka

Maximum Salary: Tk. 12000 (Monthly)

Experience:
∎ At most 1 year
∎ The applicants should have experience in the following business area(s):IT Enabled Service, BPO/ Data Entry Firm, E-commerce

Published: 16 Jun 2024

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Similar experience in the BPO industry will get a preference
∎ Must have basic computer knowledge & English Language proficiency
∎ Good listening skill and analytical skills
∎ Proven customer service/support experience
∎ Willingness to work in any shift/ roster
∎ Similar experience in the BPO industry will get a preference
∎ Must have basic computer knowledge & English Language proficiency
∎ Good listening skill and analytical skills
∎ Proven customer service/support experience
∎ Willingness to work in any shift/ roster

Responsibilities & Context:
∎ Contact potential or existing customers to inform them about a product or service using scripts
∎ Ask questions to understand customer requirements and close sales
∎ Direct prospects to the field sales team when needed
∎ Enter and update customer information in the database
∎ Take and process orders in an accurate manner
∎ Handle grievances to preserve the company’s reputation
∎ Go the “Extra Mile” to meet sales quota and facilitate future sales
∎ Keep records of calls and sales and note useful information
∎ Provide excellent customer service to our customers
∎ Monitoring and driving individual performance, usually against a set of Key Performance Indicators (KPIs)
∎ Identifying and addressing any people issues, and being a pillar of support for team members
∎ Completing tasks, assigned by the superiors
∎ Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment
∎ Contact potential or existing customers to inform them about a product or service using scripts
∎ Ask questions to understand customer requirements and close sales
∎ Direct prospects to the field sales team when needed
∎ Enter and update customer information in the database
∎ Take and process orders in an accurate manner
∎ Handle grievances to preserve the company’s reputation
∎ Go the “Extra Mile” to meet sales quota and facilitate future sales
∎ Keep records of calls and sales and note useful information
∎ Provide excellent customer service to our customers
∎ Monitoring and driving individual performance, usually against a set of Key Performance Indicators (KPIs)
∎ Identifying and addressing any people issues, and being a pillar of support for team members
∎ Completing tasks, assigned by the superiors
∎ Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ Bikroy.com
∎ Level-5, Prassad Trade Center, Kamal Atartuk Avenue, Banani, Dhaka -1213.
∎ Established in 2012, Bikroy is the easiest listing platform where you can buy and sell anything, and the number one portal for entry-level and part-time jobs. Our mission is to empower lives through fast and safe buying and selling facilities for everyone, creating sustainable value for the community.

With 200+ employees with 6 offices in major cities of Bangladesh, we work continuously to enhance trade, entrepreneurship, and innovation across the country. The highlights of our portfolio include Mobiles, Electronics, Vehicles, Property, and Jobs.

Bikroy is a subsidiary of Saltside Technologies (saltside.se) which also runs ikman, the top listing platform in Sri Lanka (ikman.lk). We are backed by 3 investors - Kinnevik, Hillhouse Capital, and Brummer & Partners.

At Bikroy, we aspire to grow forward together with our talented team members. We are committed to offering career development opportunities and benefits within the framework of a diverse and inclusive work environment. We encourage creativity and strive to provide the surroundings to achieve great things at work.

Bikroy actively ensures equal participation of all genders in the workplace. We want to work with smart, passionate, and driven people who want to deliver great results. Join us and you will find plenty of opportunities, freedom, and an exciting work environment.

Address::
∎ Level-5, Prassad Trade Center, Kamal Atartuk Avenue, Banani, Dhaka -1213.
∎ Established in 2012, Bikroy is the easiest listing platform where you can buy and sell anything, and the number one portal for entry-level and part-time jobs. Our mission is to empower lives through fast and safe buying and selling facilities for everyone, creating sustainable value for the community.With 200+ employees with 6 offices in major cities of Bangladesh, we work continuously to enhance trade, entrepreneurship, and innovation across the country. The highlights of our portfolio include Mobiles, Electronics, Vehicles, Property, and Jobs.Bikroy is a subsidiary of Saltside Technologies (saltside.se) which also runs ikman, the top listing platform in Sri Lanka (ikman.lk). We are backed by 3 investors - Kinnevik, Hillhouse Capital, and Brummer & Partners.At Bikroy, we aspire to grow forward together with our talented team members. We are committed to offering career development opportunities and benefits within the framework of a diverse and inclusive work environment. We encourage creativity and strive to provide the surroundings to achieve great things at work.Bikroy actively ensures equal participation of all genders in the workplace. We want to work with smart, passionate, and driven people who want to deliver great results. Join us and you will find plenty of opportunities, freedom, and an exciting work environment.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 16 Jul 2024

Category: Customer Support/Call Centre

Source: bdjobs.com

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