Supervisor/Executive, Customer Support (Night Shift)

Job Description

Title: Supervisor/Executive, Customer Support (Night Shift)

Company Name: ChefOnline

Vacancy: 3

Age: 26 to 40 years

Location: Dhaka (GULSHAN 1)

Salary: Negotiable

Experience:
∎ 5 to 7 years
∎ The applicants should have experience in the following business area(s):Software Company, E-commerce

Published: 23 Apr 2025

Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering
∎ Certification on Google IT Help Desk is preferred

Requirements:

Additional Requirements:
∎ Age 26 to 40 years
∎ The candidate must be an excellent communicator in written and spoken English to a minimum level which is equivalent to IELTS 7.0
∎ Experience working on remote PC such as Any desk
∎ Basic Knowledge on programming language (HTML, CSS, MySQL) is preferred.
∎ The candidate must be an excellent communicator in written and spoken English to a minimum level which is equivalent to IELTS 7.0
∎ Experience working on remote PC such as Any desk
∎ Basic Knowledge on programming language (HTML, CSS, MySQL) is preferred.

Responsibilities & Context:
∎ Ability to manage a team, showcasing strong leadership and administrative skills. Foster a collaborative and motivating environment for team members to excel.
∎ Act as the first line of technical support by researching, diagnosing, troubleshooting, and providing accurate solutions and prompt feedback to resolve customer issues.
∎ Follow standard procedures for properly escalating unresolved issues to the appropriate internal teams.
∎ Performing other relevant tasks as assigned by the management from time to time.
∎ Perform detailed research and analysis to resolve complex customer issues, employing diverse troubleshooting methods to deliver effective solutions and achieve customer satisfaction.
∎ Provide comprehensive training to customers on products and services, ensuring they have a clear understanding of the features, benefits, and usage of each offering.
∎ Regularly assess the performance of team members against set KPIs and objectives. Provide constructive feedback, and implement development plans to address performance gaps and enhance skills.
∎ Demonstrate exceptional English communication skills, both written and verbal, with an emphasis on creating an incredible approach in customer interactions to enhance customer experience and satisfaction.
∎ ChefOnline is a UK-based National Online Food Ordering Portal for restaurants and takeaways across the UK. We seek an enthusiastic Supervisor/Executive, Customer Support (Night Shift) to provide enterprise-level customer support.
∎ Ability to manage a team, showcasing strong leadership and administrative skills. Foster a collaborative and motivating environment for team members to excel.
∎ Act as the first line of technical support by researching, diagnosing, troubleshooting, and providing accurate solutions and prompt feedback to resolve customer issues.
∎ Follow standard procedures for properly escalating unresolved issues to the appropriate internal teams.
∎ Performing other relevant tasks as assigned by the management from time to time.
∎ Perform detailed research and analysis to resolve complex customer issues, employing diverse troubleshooting methods to deliver effective solutions and achieve customer satisfaction.
∎ Provide comprehensive training to customers on products and services, ensuring they have a clear understanding of the features, benefits, and usage of each offering.
∎ Regularly assess the performance of team members against set KPIs and objectives. Provide constructive feedback, and implement development plans to address performance gaps and enhance skills.
∎ Demonstrate exceptional English communication skills, both written and verbal, with an emphasis on creating an incredible approach in customer interactions to enhance customer experience and satisfaction.

Skills & Expertise:

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ rota based shift
∎ weekly 4 night
∎ 3 off days
∎ rota based shift
∎ weekly 4 night
∎ 3 off days

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (GULSHAN 1)

Company Information:
∎ ChefOnline
∎ 21/A Navana Tower, 45 Gulshan South C/A, Circle-1
∎ Founded in 2014, Le Chef Plc is a new public limited company formed as a re-registration of Le Chef Ltd T/A Chef Online on 5 February 2016 in UK.

Address::
∎ 21/A Navana Tower, 45 Gulshan South C/A, Circle-1
∎ Founded in 2014, Le Chef Plc is a new public limited company formed as a re-registration of Le Chef Ltd T/A Chef Online on 5 February 2016 in UK.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 23 May 2025

Category: IT/Telecommunication