Support Engineer
Job Description
Title: Support Engineer
Company Name: Race Online Limited
Vacancy: 10
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ M.Sc. or B.Sc. in CSE/EEE/ECE/ETE or relevant degree;
Job Responsibilities:
∎ Attending call for complaint troubleshooting;
∎ Attending call for non-technical -other services;
∎ Follow up any escalated issue;
∎ Customers' issue on ticketing system;
∎ Ensure highest level of FCR;
∎ Proactive complaint monitoring & survey outbound call;
∎ Escalated complaint/ticket troubleshooting;
∎ New installation IP assign, OLT/ONU configuration, link up;
∎ Remote support for troubleshooting to reduce field support;
∎ External troubleshooting for customer with CORE/NOC/R&D team;
∎ Assistance to field support team for 2nd level support;
∎ Network up gradation work [Technology shifting];
∎ SLA maintenance;
∎ Reporting and network monitoring on ADHOC troubleshooting;
∎ Ensure timely service delivery;
∎ Troubleshooting on FTTx network;
∎ Troubleshoot visit;
∎ Pre-sales survey visit;
∎ Device replacement and movement in between customer's location with advance level team assistance;
∎ SLA maintenance;
Additional Requirements:
∎ 6 months or above;
∎ Should be experience on following areas (s) : Technical support & ISP relevant fields, FTTx network hand on experience;
∎ Able to work in a stressful environment maintaining calm
∎ Interpersonal Skills
∎ Communication Skills both in English and Bengali - Verbal and Written (Note: Formal Bengali language is mandatory)
∎ Listening Skills;
∎ Problem Analysis and Problem-Solving;
∎ Attention to Detail and Accuracy;
∎ Customer Service Orientation;
Salary:
∎ Attractive salary will be offered to deserving candidate along with other benefits as per policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 16 Sep 2021
Company Information:
∎ 7 Sep 2021
∎ Race Online Limited
Category: IT/Telecommunication
:
Source: bdjobs.com
Deadline Expired on 16th Sep 2021
Similar Jobs
Business Analyst
Network Supervisor/Branch Incharge
MIS Coordinator
Data Engineer
SYSTEM ENGINEER
Engineer – AC and Fridge
Senior Engineer
Senior Officer/ Assistant Manager- IT
Senior Executive, Process Development
IT Associate
Medical Documentation Specialist - Night Shift
Senior Business Analyst-Sage 300
Videographer and Editor
Manager, Delivery Operations
Trainee Engineer, SQA/ Testing
Assistant Manager, Sales
Manager, Product Management
Sales Executive
Deputy Manager, Solution Architect
Assistant Manager, Solution Engineering (Building Management Solution)
Frontend Software Engineer (Vue.js)
Manager, Solution Engineering (Enterprise Telephony Solution)
Assistant Manager, Solution Engineering (Fire Solution)
Backend Software Engineer [Java Spring Framework]
Deputy Manager, Solution Engineering (Structured Cabling & Passive Networking)
Intern, Solution Engineering (Video Conferencing)
Manager, Solution Engineering (Video Wall & Audio-Visual Solution)
Assistant Manager, System Integration Engineering (Audio Visual)
Senior Engineer, System Integration Engineering (Enterprise Telephony Solution)
Senior Engineer, System Integration Engineering (Surveillance & Monitoring)
Senior Programmer - Information Technology Department
Senior Engineer, System Integration Engineering (System Support)
Deputy Manager, Solution Engineer (Fire Solution)
SEO Specialist
Manager, System Integration Engineering (Fire)
Senior Engineer, System Integration Engineering (Fire)
Asst. Officer / Officer- ICT
Software Engineer (Flutter)
Software Development Engineer (Oracle Apex)
Experienced Laravel Developer (Vue.js & JavaScript)
Facebook Group