Support Executive (Intern)
Job Description
Title: Support Executive (Intern)
Company Name: Smart Software Limited
Vacancy: 3
Age: 22 to 40 years
Location: Dhaka
Salary: Tk. 12000 - 15000 (Monthly)
Published: 27 Apr 2025
Education:
∎ Bachelor of Science (BSc), Diploma in Computer
Requirements:
Additional Requirements:
∎ Age 22 to 40 years
∎ Strong communication skills in English (written and verbal)Basic understanding of software systems or ITProblem-solving mindset and a customer-first attitudeFamiliarity with ticketing systems is a plusWillingness to learn and adapt quickly
∎ Strong communication skills in English (written and verbal)
∎ Basic understanding of software systems or IT
∎ Problem-solving mindset and a customer-first attitude
∎ Familiarity with ticketing systems is a plus
∎ Willingness to learn and adapt quickly
Responsibilities & Context:
∎ Respond to customer queries via chat, email, or phone
∎ Diagnose and troubleshoot software issues
∎ Guide users through step-by-step solutions
∎ Document technical issues and solutions for internal use
∎ Collaborate with the development team for bug fixes or escalated problems
∎ Ensure a high level of customer satisfaction
∎ We are looking for a dedicated Software Support Executive to join our team! You will serve as the first point of contact for our users, assisting with software issues, troubleshooting problems, and ensuring our clients have a smooth and efficient experience with our products.
∎ Key Responsibilities:
∎ Respond to customer queries via chat, email, or phone
∎ Diagnose and troubleshoot software issues
∎ Guide users through step-by-step solutions
∎ Document technical issues and solutions for internal use
∎ Collaborate with the development team for bug fixes or escalated problems
∎ Ensure a high level of customer satisfaction
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Mobile bill, Over time allowance
∎ Salary Review: Half Yearly
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Internship
Job Location: Dhaka
Company Information:
∎ Smart Software Limited
∎ 152/2/N (4th F), Panthapath, Dhaka
∎ https://www.smartsoftware.com.bd/
∎ Software Development, Mobile Apps Development, Website Development, Server & Hosting Provider, IT Solution
Address::
∎ 152/2/N (4th F), Panthapath, Dhaka
∎ https://www.smartsoftware.com.bd/
∎ Software Development, Mobile Apps Development, Website Development, Server & Hosting Provider, IT Solution
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 12 May 2025
Category: IT/Telecommunication
