Team Leader/ Captain

Job Description

Title: Team Leader/ Captain

Company Name: Sea Pearl Beach Resort & Spa Ltd.

Vacancy: 1

Age: 23 to 27 years

Location: Cox's Bazar (Cox's Bazar Sadar)

Salary: Negotiable

Experience:
∎ 3 to 5 years
∎ The applicants should have experience in the following business area(s):Hotel, Jute Goods/ Jute Yarn, Resort

Published: 5 May 2025

Education:
∎ HSC

Requirements:

Additional Requirements:
∎ Age 23 to 27 years

Responsibilities & Context:
∎ Supervise and coordinate daily departmental operations to ensure consistent, high-quality service aligned with international 5-star standards.
∎ Act as a liaison between team members and management, ensuring smooth communication and operational alignment.
∎ Lead by example in delivering exceptional service, professionalism, and attention to detail.
∎ Handle guest concerns promptly, efficiently, and with a service recovery mindset; follow up to ensure guest satisfaction.
∎ Ensure all areas under responsibility are clean, well-maintained, and compliant with health, safety, and hygiene standards.
∎ Maintain accurate shift reports, handovers, incident logs, and ensure seamless transition between shifts.
∎ Monitor team performance, provide constructive feedback, and contribute to performance appraisals.
∎ Assist with managing inventory, stock levels, and ordering supplies while maintaining cost controls.
∎ Support the implementation of service innovations and guest engagement initiatives.
∎ Conduct regular team briefings to communicate daily goals, VIP guest information, and hotel updates.
∎ Coordinate with other departments (e.g., Concierge, Housekeeping, Kitchen, Engineering) to ensure seamless service delivery.
∎ Identify areas for improvement in service processes and suggest enhancements to management.
∎ Uphold brand values and maintain a high level of guest privacy, discretion, and professionalism.
∎ Monitor grooming and conduct of team members to ensure adherence to brand and service standards.
∎ Participate actively in departmental meetings, training programs, and hotel events as required.
∎ Manage minor disciplinary issues within the team, in alignment with HR policies and leadership guidance.
∎ Ensure proper handling, storage, and security of guest and hotel property.
∎ Maintain up-to-date knowledge of hotel products, services, promotions, and local attractions to assist guests confidently.
∎ Supervise and coordinate daily departmental operations to ensure consistent, high-quality service aligned with international 5-star standards.
∎ Act as a liaison between team members and management, ensuring smooth communication and operational alignment.
∎ Lead by example in delivering exceptional service, professionalism, and attention to detail.
∎ Handle guest concerns promptly, efficiently, and with a service recovery mindset; follow up to ensure guest satisfaction.
∎ Ensure all areas under responsibility are clean, well-maintained, and compliant with health, safety, and hygiene standards.
∎ Maintain accurate shift reports, handovers, incident logs, and ensure seamless transition between shifts.
∎ Monitor team performance, provide constructive feedback, and contribute to performance appraisals.
∎ Assist with managing inventory, stock levels, and ordering supplies while maintaining cost controls.
∎ Support the implementation of service innovations and guest engagement initiatives.
∎ Conduct regular team briefings to communicate daily goals, VIP guest information, and hotel updates.
∎ Coordinate with other departments (e.g., Concierge, Housekeeping, Kitchen, Engineering) to ensure seamless service delivery.
∎ Identify areas for improvement in service processes and suggest enhancements to management.
∎ Uphold brand values and maintain a high level of guest privacy, discretion, and professionalism.
∎ Monitor grooming and conduct of team members to ensure adherence to brand and service standards.
∎ Participate actively in departmental meetings, training programs, and hotel events as required.
∎ Manage minor disciplinary issues within the team, in alignment with HR policies and leadership guidance.
∎ Ensure proper handling, storage, and security of guest and hotel property.
∎ Maintain up-to-date knowledge of hotel products, services, promotions, and local attractions to assist guests confidently.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Cox's Bazar (Cox's Bazar Sadar)

Job Highlights:
∎ Lead a dynamic team in a luxury 5-star hotel. Ensure top-tier guest service, uphold international standards, support operations, and drive team performance. Ideal for passionate leaders with a strong hospitality background.

Company Information:
∎ Sea Pearl Beach Resort & Spa Ltd.
∎ Jaliapalong, Inani, Ukhia, Cox’sbazar- 4750, Bangladesh
∎ Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.

Address::
∎ Jaliapalong, Inani, Ukhia, Cox’sbazar- 4750, Bangladesh
∎ Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 4 Jun 2025

Category: Hospitality/ Travel/ Tourism