Job Description

Title: Team leader / Sr. Call Center Executive

Company Name: Este Medical Bangladesh Ltd.

Vacancy: 02

Job Location: Dhaka (Banani)

Employment Status: Full-time

Educational Requirements:
∎ HSC in any
∎ At least H.S.C / A level completed & English medium background get priorities
∎ Skills Required: Call Centre Supervision/ Management, Computer Software, Marketing

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Customer Support through Phone, Effective communication and interpersonal skills, Good Computer Skills
∎ The applicants should have experience in the following business area(s): Clinic
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Confirm appointment booking through multiple channels
∎ Provide excellent client service to enhance clients experience
∎ Need to provide excellent client service and gives precise information to the client, ensuring client satisfaction.
∎ Identify client needs, clarify information and provide solutions.
∎ Must be knowledgeable about Facebook (Social media), Instagram, email & web chat skype and any desk software.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Ensure Service Delivery through follow-up process & updating documentation.
∎ Report time to time to the manager for complicated issues.
∎ Sense of responsibility and Achieve the daily target
∎ Developed competencies required for service-oriented and result focus
∎ Keep records of all conversations in our call center database in a comprehensible way
∎ Must be fluent in English communication

Additional Requirements:
∎ Age at least 19 years
∎ Only females are allowed to apply
∎ Strong Verbal Communication Skills in English
∎ Experienced in Major Social Media Platforms, sales knowledge is very important
∎ Self-Motivated
∎ Creative & Problem-Solving Skills
∎ Hardworking & Also preferred someone around live in Banani, Gulshan, Baridhara, Bashundhara, Khilkhet, Uttara, Mirpur, Tejgaon, Farmgate, Banashree, Badda

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Over time allowance, Medical allowance, Performance bonus, Pension policy, Credit card
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
∎ As per company policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 31 Mar 2023

Company Information:
∎ 16 Mar 2023
∎ Este Medical Bangladesh Ltd.
∎ Address : Business Address: Suvastu Suraiya Trade Center (5th Floor), Plot No. 57, Block B), Kemal Ataturk Avenue, Banani, Dhaka-1213
∎ Web : https://www.estemedicalbd.com
∎ Business : Este Medical Group are an award-winning skin, hair and body clinic. With the vision to provide the best aesthetic care treatment in Bangladesh Este Medical Bangladesh Limited is a joint venture between Alif Group & Este Medical Group UK.

Category: Customer Support/Call Centre

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