Technical Support Engineer
Job Description
Title: Technical Support Engineer
Company Name: BDCOM Online Limited
Vacancy: Not specific
Job Location: Cox's Bazar, Faridpur, Feni, Kushtia
Employment Status: Full-time
Educational Requirements:
∎ B. Sc. in CSE/ ETE/ ECE/ Telecommunication/EEE from reputed public or private university preferred.
∎ Preferred Professional Certification: CCNA,Networking
∎ Training/Trade Course: CCNA
Job Responsibilities:
∎ Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience. Respond promptly to customer inquiries
∎ Handle and resolve customer complaints
∎ Obtain and evaluate all relevant information to handle inquiries and complaints
∎ Process support log, forms.
∎ Escalate requests and unresolved issues to the designated resource
∎ Manage customers' accounts
∎ Record details of inquiries, comments, and complaints
∎ Record details of actions taken
∎ Manage administration
∎ Communicate and coordinate with internal departments
Additional Requirements:
∎ Age 22 to 30 years
∎ Both males and females are allowed to apply.
∎ No professional experience Required
∎ Working capability, a very hard and stereos situation.
∎ Interpersonal Skills
∎ Communication Skills - Verbal and Written
∎ Listening Skills
∎ Problem Analysis and Problem-Solving
∎ Attention to Detail and Accuracy
∎ Handles customers for internet services Adaptability.
∎ Local candidates will get preference.
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 27 Jan 2024
Company Information:
∎ 28 Dec 2023
∎ BDCOM Online Limited
∎ Address : JL Bhaban (5th floor),
House # 1, Road # 1, Gulshan Avenue, Gulshan-1,
Dhaka-1212, Bangladesh
∎ Business : Internet and Internet Related Services, Software Development, ICT Solution and Infrastructure Development, Business Process Outsourcing.
Category: IT/Telecommunication
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