Technical Support Engineer for IPTSP (Part Time)

Job Description

Title: Technical Support Engineer for IPTSP (Part Time)

Company Name: Automas Technologies

Vacancy: 2

Age: 18 to 40 years

Location: Dhaka (Mohammadpur)

Salary: Tk. 6000 - 8000 (Monthly)

Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Telecommunication, IT Enabled Service, BPO/ Data Entry Firm, Call Center, Business-to-Business (B2B) Software and Services Startup
∎ Freshers are also encouraged to apply.

Published: 20 Feb 2025

Education:
∎ Master of Science (MSc) in Telecommunication, Bachelor of Science (BSc) in Electronics and Telecommunication Engineering, Bachelor in Engineering (BEngg) in Computer Science & Engineering

Requirements:

Additional Requirements:
∎ Age 18 to 40 years
∎ Friday: 2:00 PM – 10:00 PM
∎ Saturday to Wednesday: 7:00 PM – 11:30 PM
∎ Thursday: Off
∎ Basic knowledge of networking, IP Telephony, and VoIP systems.
∎ Familiarity with routers, switches, and networking equipment.
∎ Strong problem-solving skills and the ability to manage technical challenges effectively.
∎ Excellent communication skills with a customer-focused approach.
∎ Work Schedule:
∎ Friday: 2:00 PM – 10:00 PM
∎ Saturday to Wednesday: 7:00 PM – 11:30 PM
∎ Thursday: Off
∎ Basic knowledge of networking, IP Telephony, and VoIP systems.
∎ Familiarity with routers, switches, and networking equipment.
∎ Strong problem-solving skills and the ability to manage technical challenges effectively.
∎ Excellent communication skills with a customer-focused approach.

Responsibilities & Context:
∎ Provide support for IPTSP-related issues, including troubleshooting and resolving technical problems.
∎ Install, configure, and maintain IP Telephony systems.
∎ Monitor and manage network infrastructure, including routers, switches, and wireless access points.
∎ Work closely with the technical team to ensure the smooth operation of IPTSP services.
∎ Address customer inquiries and deliver effective solutions to enhance client satisfaction.
∎ Document technical issues and maintain records of resolutions.
∎ Job Summary:
∎ We are seeking dedicated and technically skilled individuals to join our team as Technical Support Engineers for IPTSP (IP Telephony Service Provider). The ideal candidates should have a strong understanding of networking, VoIP, and telecommunication systems. This role requires problem-solvers who can handle network troubleshooting, system maintenance, and provide exceptional client support.
∎
∎ Key Responsibilities:
∎ Provide support for IPTSP-related issues, including troubleshooting and resolving technical problems.
∎ Install, configure, and maintain IP Telephony systems.
∎ Monitor and manage network infrastructure, including routers, switches, and wireless access points.
∎ Work closely with the technical team to ensure the smooth operation of IPTSP services.
∎ Address customer inquiries and deliver effective solutions to enhance client satisfaction.
∎ Document technical issues and maintain records of resolutions.

Skills & Expertise:

Compensation & Other Benefits:
∎ T/A, Mobile bill, Performance bonus, Tour allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Opportunity to work in a fast-growing technology sector.
∎ Professional development and continuous learning opportunities.
∎ Friendly and collaborative work environment.
∎ Yearly performance bonuses based on individual and team achievements.
∎ Opportunity to work with the latest technologies in IP Telephony.
∎ Career advancement opportunities within the company.
∎ Opportunity to work in a fast-growing technology sector.
∎ Professional development and continuous learning opportunities.
∎ Friendly and collaborative work environment.
∎ Yearly performance bonuses based on individual and team achievements.
∎ Opportunity to work with the latest technologies in IP Telephony.
∎ Career advancement opportunities within the company.

Workplace:
∎ Work at office

Employment Status: Part Time

Gender:
∎ Only Male

Job Location: Dhaka (Mohammadpur)

Company Information:
∎ Automas Technologies
∎ MH HERITAGE (Level-1), House-132 Flat - B1, Road-6, Mohammadia Housing Society, Mohammadpur, Dhaka -1207
∎ www.automas.com.bd
∎ Automas Technologies is a leading provider of, SMS & Voice marketing, VAS, IP-PABX, IP Telephony and IoT solutions We specialize in delivering cutting-edge technology to streamline processes, enhance security, and improve efficiency for homeowners, businesses, and organizations alike.

Address::
∎ MH HERITAGE (Level-1), House-132 Flat - B1, Road-6, Mohammadia Housing Society, Mohammadpur, Dhaka -1207
∎ www.automas.com.bd
∎ Automas Technologies is a leading provider of, SMS & Voice marketing, VAS, IP-PABX, IP Telephony and IoT solutions We specialize in delivering cutting-edge technology to streamline processes, enhance security, and improve efficiency for homeowners, businesses, and organizations alike.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 22 Mar 2025

Category: IT/Telecommunication