Technical Support Engineer

Job Description

Title: Technical Support Engineer

Company Name: iDS Bangladesh

Vacancy: Not specific

Job Location: Dhaka (Banani)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in CSE, Diploma in Computer in Science
∎ Training/Trade Course: CCNA,MTCNA,Networking
∎ Skills Required: Communication, Computer Hardware and Networking, Computer skill

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): ISP Tech Support

Job Responsibilities:
∎ Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience. Respond promptly to customer inquiries
∎ Handle and resolve customer complaints
∎ Complain receive and ticketing.
∎ Provide technical support at the user end as per requirement.
∎ Ensure customer satisfaction regarding support & service.
∎ Telesales/ Telemarketing.
∎ Provide service to walk-in clients.
∎ Customer relationship developments.
∎ Any other task assigned by the supervisor.

Additional Requirements:
∎ Age 20 to 30 years
∎ Both males and females are allowed to apply
∎ Have to be smart, good-looking, energetic, self-motivated, ambitious, friendly and open-minded.
∎ Time flexibility towards shifts and roster duty as per floor requirements.
∎ Have to have good communication skills.
∎ Have to have good command in English.
∎ Need to be skilled in computer (Operating System, MS Office, Internet, etc.)
∎ A pleasant and friendly attitude is a must.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
∎ Will get free practical training on Mikrotik and other network-related issues.
∎ Will get other benefits according to the company policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 8 Jan 2024

Company Information:
∎ 9 Dec 2023
∎ iDS Bangladesh

Category: IT/Telecommunication

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