Telemarketing Manager (International Campaign)

Job Description

Title: Telemarketing Manager (International Campaign)

Company Name: Digifea

Vacancy: Not specific

Job Location: Dhaka (Mirpur 10)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor/Masters degree in any discipline.
∎ Minimum of 03 years of experience in telemarketing, with 02 years in a managerial or supervisory role.
∎ Skills Required: B2B telemarkeing, Call Center, Cold Calling, Telemarketer, Telemarketing

Experience Requirements:
∎ 3 to 7 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Call Center Management, Call Centre Management, Call Centre Supervision/ Management, Telemarketing
∎ The applicants should have experience in the following business area(s): Call Center

Job Context:
∎ The ideal candidate will be responsible for developing and executing telemarketing strategies to drive sales, increase revenue, and enhance customer engagement. The Telemarketing Manager will play a crucial role in managing multiple campaigns, and ensuring the team meets or exceeds targets.

Job Responsibilities:
∎ Lead and motivate a team of telemarketing representatives to achieve individual and team targets.
∎ Provide guidance, coaching, and regular performance feedback to enhance team effectiveness.
∎ Conduct regular training sessions to ensure the team is equipped with product knowledge and sales techniques.
∎ Recruitment and training of Telesales Representatives.
∎ Develop and implement telemarketing campaigns aligned with company objectives and sales goals.
∎ Analyze market trends and customer needs to tailor campaigns for maximum impact.
∎ Collaborate with marketing and sales team to integrate telemarketing efforts with broader strategies.
∎ Evaluation of telesales team performance.
∎ Track and analyze key performance indicators (KPIs) to evaluate campaign success and individual performance.
∎ Prepare and present regular reports on telemarketing activities, outcomes, and areas for improvement.
∎ Develop effective telemarketing scripts that align with company messaging and objectives.
∎ Development and establishment of monthly and weekly sales targets.
∎ Manages the day-to-day operations and coordinates the schedule for the telemarketing team.
∎ Manages the enforcement of employee discipline and termination following company policies.
∎ Demonstrates strong communication, presentation, and negotiation skills.
∎ Train telemarketing representatives on script adherence, objection handling, and communication skills.
∎ Implement and oversee quality assurance processes to ensure that calls meet company standards.
∎ Conduct regular call monitoring and provide constructive feedback for continuous improvement.
∎ Ability to multitask and manage stressful situations.
∎ Build and maintain positive relationships with clients and customers through effective communication.
∎ Address customer concerns and escalations promptly to maintain customer satisfaction.

Additional Requirements:
∎ Age 27 to 40 years
∎ Both males and females are allowed to apply
∎ Proven experience as a Telemarketing Manager or similar role.
∎ Strong leadership and team management skills.
∎ Excellent communication and interpersonal abilities.
∎ In-depth knowledge of telemarketing strategies and best practices.
∎ Familiarity with CRM systems and sales software.
∎ Analytical mindset with the ability to interpret data and make data-driven decisions.
∎ Results-oriented and able to thrive in a fast-paced environment.

Salary: Negotiable

Compensation & Other Benefits:
∎ 5 days a week work schedule (Weekly 2 holidays).
∎ USA Federal Holidays.
∎ 15 Annual Paid Leave after completing 6 months.
∎ Salary Review: Yearly.
∎ Festival Bonus: 2 (Yearly) after completing 6 months.
∎ Unlimited tea/coffee during office hours.
∎ Snacks are provided once per day during office hours.

Job Source: Online Job Posting.

Application Deadline: 3 Jan 2024

Company Information:
∎ 4 Dec 2023
∎ Digifea
∎ Address : 621, 622 Begum Rokeya Sarani, Kazipara, Mirpur, Dhaka-1216
∎ Business : DigiFea provides outstanding digital services that always meets or exceeds our customer’s expectations.

Category: Customer Support/Call Centre

: If you are not Fluent in English and Have Issues with Night Shift, kindly do not apply.


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