Trainer

Job Description

Title: Trainer

Company Name: Genex Infosys Limited

Vacancy: 10

Age: at least 20 years

Location: Anywhere in Bangladesh

Salary: Tk. 15000 - 18000 (Monthly)

Published: 20 Jan 2025

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age at least 20 years

Responsibilities & Context:
∎ Providing specialized training for women call center agents.
∎ Deliver engaging and interactive training sessions on various topics.
∎ Provide mentorship, guidance, and support to participants.
∎ Training employees on the use of customer relationship management (CRM) software, live chat platforms, and other technology tools.
∎ Maintain accurate records of training activities and participant progress.
∎ Generating reports and analytics to track training effectiveness, and student development progress.
∎ Assessing trainees' performance through simulations, role-plays, and real-life scenarios to identify areas for improvement and provide constructive feedback for skill enhancement.
∎ Previous experience as a contact center trainer, preferably in a call center environment.
∎ Excellent presentation and facilitation skills.
∎ Strong knowledge of customer service principles and practices.
∎ Ability to adapt training methods to different learning styles.
∎ Proficiency in using training software and tools.
∎ Strong interpersonal and communication skills.
∎ Responsibilities:
∎ Providing specialized training for women call center agents.
∎ Deliver engaging and interactive training sessions on various topics.
∎ Provide mentorship, guidance, and support to participants.
∎ Training employees on the use of customer relationship management (CRM) software, live chat platforms, and other technology tools.
∎ Maintain accurate records of training activities and participant progress.
∎ Generating reports and analytics to track training effectiveness, and student development progress.
∎ Assessing trainees' performance through simulations, role-plays, and real-life scenarios to identify areas for improvement and provide constructive feedback for skill enhancement.
∎
∎ Additional Requirements:
∎ Previous experience as a contact center trainer, preferably in a call center environment.
∎ Excellent presentation and facilitation skills.
∎ Strong knowledge of customer service principles and practices.
∎ Ability to adapt training methods to different learning styles.
∎ Proficiency in using training software and tools.
∎ Strong interpersonal and communication skills.
∎
∎ 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Both positions require a minimum of Graduation in any discipline from any UGC-approved, reputed institution.
∎
∎ 𝐎𝐭𝐡𝐞𝐫 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:The positions require a minimum of 2 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐫𝐞𝐥𝐞𝐯𝐚𝐧𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞, 𝐩𝐫𝐞𝐟𝐞𝐫𝐚𝐛𝐥𝐲 𝐢𝐧 𝐭𝐡𝐞 𝐞𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲, and a proven track record of leadership and management. The ideal candidates will also possess excellent communication skills, a strong work ethic, and the ability to work collaboratively in a team environment.
∎
∎ 𝐀𝐩𝐩𝐥𝐲 𝐈𝐧𝐬𝐭𝐫𝐮𝐜𝐭𝐢𝐨𝐧: 𝐏𝐥𝐞𝐚𝐬𝐞 𝐬𝐞𝐧𝐭 𝐭𝐡𝐞 𝐏𝐃𝐅 𝐟𝐨𝐫𝐦𝐚𝐭 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐂𝐕 𝐭𝐨 jamil.rahman@genexinfosys.com Note: Please mention the “Trainer” on the subject line of the E-mail & Also bring a Hardcopy CV during the interview time.
∎
∎ 𝐃𝐞𝐚𝐝𝐥𝐢𝐧𝐞: 31-01-2025

Workplace:
∎ Work at office

Employment Status: Contractual

Job Location: Anywhere in Bangladesh

Company Information:
∎ Genex Infosys Limited
∎ Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
∎ genexinfosys.com
∎ Leading IT company trusted by global brands

Address::
∎ Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
∎ genexinfosys.com
∎ Leading IT company trusted by global brands

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 31 Jan 2025

Category: Education/Training