Branch In-Charge / Branch Manager (Female)

Must be fluent in English & Bangla (both spoken and written).

Strong sales and client acquisition skills.

Must be a hotelier by mindset and profession.

Strong sense of responsibility and ability to handle pressure.

Confident to stand for what’s right and act as a true team leader.

Actively manage all operational aspects of the branch: front office, housekeeping, food quality, billing, payments, and guest services.

Identify current and prospective sales opportunities and develop strategic plans for revenue generation.

Supervise and guide front office staff in check-in/check-out procedures, guest inquiries, and reservation handling.

Monitor and maintain high standards of room cleanliness, hygiene, and ambiance to ensure guest satisfaction.

Ensure daily visitor and booking tracking is maintained accurately.

Build and maintain strong relationships with in-house guests to ensure high service standards and overall satisfaction.

Conduct market research and competitor analysis to identify trends, opportunities, and expansion strategies.

Maintain relationships with corporate clients, travel agencies, and partners for continuous business flow.

Implement staff training programs to improve operational efficiency and guest satisfaction.

Resolve complaints and grievances with professionalism.

Supervise staffing levels and ensure optimal manpower allocation.

Lead, train, and oversee the front desk team for performance and excellence.

Ensure the cleanliness, presentation, and readiness of the entire branch at all times.