Deputy Manager, Client Service Point; Microfinance Programme
Job Description
Title: Deputy Manager, Client Service Point; Microfinance Programme
Company Name: BRAC
Vacancy: --
Location: Dhaka
Experience:
∎ At least 1 year
Published: 6 May 2024
Education:
∎ Masters in any discipline from any recognised university/ institution.
∎ Masters in any discipline from any recognised university/ institution.
Requirements:
Additional Requirements:
∎ Good communication (listening, verbal, written) and interpersonal abilities skills.
∎ Excellent analytical and interpreting research skills.
∎ Managing multiple priorities/multitasking.
∎ Decision-making & quick problem-solving skills
∎ Review and monitor performance
∎ Minimum 01 year of relevant working experience is required.
∎ Good communication (listening, verbal, written) and interpersonal abilities skills.
∎ Excellent analytical and interpreting research skills.
∎ Managing multiple priorities/multitasking.
∎ Decision-making & quick problem-solving skills
∎ Review and monitor performance
∎ Minimum 01 year of relevant working experience is required.
Responsibilities & Context:
∎ To generate monthly reporting having portfolio and business analysis.
∎ To assist in business strategy planning & bring new ideas for systems effeciency or process improvements.
∎ To assess and analysis different risks at Customer Service Points (CIP) and recpommend solutions.
∎ To assist and work closely with the operational strategy team for setting effective business targets.
∎ To conduct business surveys and engagae in market analysis process for CIP, CSP expansion
∎ To ensure field visit on time for collecting feedback & keep follow-up on the filed operation activities.
∎ To prepare and provide reporting and ensure support to client hub on 24/7 mode.
∎ To collaborate with stakeholders, create detailed documentation, and contribute in project planning and implementation.
∎ To prepare and develop slides for presentations, writing circulars and meeting minutes.
∎ To engage in managing vendors, house rent agreements, office decorations and putting various applications for approval maintaining pogarmme branding.
∎ Microcredit Regulatory Authority (MRA) certificate number- 00488-00186-00065
∎ BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
∎ BRAC Microfinance provides people who cannot access traditional financial banking services with access to a suite of financial services, including loans, savings and microinsurance. We provide an alternative to high-interest loans from informal lenders, supporting families to invest in income-generating activities, build assets, and reduce vulnerability to health shocks and natural disasters. Passionate about finance beyond formal banking systems? Join the BRAC Microfinance team to help build a more financially-inclusive society, where everyone can access finance when they need it - safely, responsibly and sustainably.
∎ Working at brac is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world, we are building it. Join us to find the way.
∎ JOB PURPOSE
∎ Analysing data, identifying business requirements, and proposing efficient systems or process improvements to ensure the smooth running of the Project. To find out the barriers of ongoing program and help to improve portfolio quality of CSP Microfinance Program and provide necessary information to authority on time.
∎ KEY RESPONSIBILITIES
∎ To generate monthly reporting having portfolio and business analysis.
∎ To assist in business strategy planning & bring new ideas for systems effeciency or process improvements.
∎ To assess and analysis different risks at Customer Service Points (CIP) and recpommend solutions.
∎ To assist and work closely with the operational strategy team for setting effective business targets.
∎ To conduct business surveys and engagae in market analysis process for CIP, CSP expansion
∎ To ensure field visit on time for collecting feedback & keep follow-up on the filed operation activities.
∎ To prepare and provide reporting and ensure support to client hub on 24/7 mode.
∎ To collaborate with stakeholders, create detailed documentation, and contribute in project planning and implementation.
∎ To prepare and develop slides for presentations, writing circulars and meeting minutes.
∎ To engage in managing vendors, house rent agreements, office decorations and putting various applications for approval maintaining pogarmme branding.
∎ SAFEGUARDING RESPONSIBILITIES
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
∎
Compensation & Other Benefits:
∎ Festival Bonus, Contributory Provident Fund, Gratuity, Performance Bonus, Health and Life Insurance, Maternity/ Paternity Leave, and others as per policy.Apply Now
Employment Status: Full Time
Job Location: Dhaka
Apply URL::
Apply Procedure:
Company Information:
∎ BRAC
∎ BRAC Centre, 75 Mohakhali, Dhaka-1212
∎ BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
Address::
∎ BRAC Centre, 75 Mohakhali, Dhaka-1212
∎ BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 16 May 2024
Category: NGO/Development
Source: bdjobs.com
Deadline Expired on 16th May 2024
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