Digital Operations Senior Manager
Job Description
Title: Digital Operations Senior Manager
Company Name: Banglalink
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Graduate or Post Graduate in Computer Science, Software Engineering, Computer Engineering, Information Technology from any UGC approved university
∎ Professional certification in ITIL, Scrum, SAFe
Experience Requirements:
∎ 8 to 10 year(s)
Job Responsibilities:
∎ Define the operational strategy for application support using DevOps principles and best practices
∎ Establish processes and tools to provide technical support to all applications and resolve issues
∎ Define operational strategy to identify the scope of process automation in collaboration with the technology and development vendors
∎ Design automation scope for system and application covering the best practices through research and analysis and provide technical assistance in setting up the automated solutions using a plethora of tools (e.g. Nagios, ELK stack, New Relic, etc)
∎ Drive the implementation phase for implementing automation tools for performance monitoring and suggest modification of the system for up-gradation of monitoring systems
∎ Design operational strategy to define, ticketing solution for incident management and coach technology team in setting up a ticketing solution tool
∎ Lead and coach partner operations staff on DevOps resources regarding performance monitoring
Additional Requirements:
∎ 8 to 10 years experience working as IT Service Management(ITSM) lead (preferably within the telecoms industry)
∎ Advanced understanding of Software Development Lifecycle model;
∎ Advanced understanding in ITIL practices and Agile principles (Scrum, SAFe);
∎ Advanced experience managing an IT Support or Application Support team.
∎ ITIL service management experience and ITIL certification to a minimum of foundation level.
∎ Extensive experience in Reporting, Trend Analysis, Problem and Change Management.
∎ Advanced experience working with and delivering on strict SLAs
∎ Sound knowledge on project management;
∎ Sound knowledge in business strategy skills to build the solutions necessary to ask the right questions and find the right answers.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 16 Mar 2022
Company Information:
∎ 10 Mar 2022
∎ Banglalink
∎ Address : Tigers' Den, Plo 4, SW (H) Gulshan Avenue, Gulshan, Dhaka-1212
∎ Business : Wireless Telecommunication
Category: IT/Telecommunication
:
Source: bdjobs.com
Deadline Expired on 16th Mar 2022
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