Implementation and Support Engineer
Job Description
Title: Implementation and Support Engineer
Company Name: AlterSense Limited
Vacancy: 1
Job Location: Dhaka (Tejgaon)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's degree in Computer Science, Information Technology, Diploma, or a related field
Experience Requirements:
∎ At least 1 year(s)
Job Context:
∎ AlterSense is a creative tech company that specializes in AI and immersive technologies. Having an alternative look towards the problem and making sense of data, we creatively connect the dots through pioneering technology to develop completely new solutions. Incorporating AI adds a whole new level to it, leading to our game-changing products. We are a leading software development company seeking a skilled and motivated Implementation and Support Engineer to join our team. As an Implementation and Support Engineer, you will be responsible for leading end-to-end software implementation, client collaboration, technical support. The candidate must be expert in troubleshooting, training, and continuous improvement, while being committed to enhancing customer satisfaction and ensuring seamless software deployment.
Job Responsibilities:
∎ Lead the implementation of company software solutions for clients, ensuring successful deployment and integration.
∎ Collaborate closely with clients to understand their requirements and skillfully configure the software to meet their specific needs.
∎ Conduct engaging training sessions for end-users to ensure a smooth transition to the new software, promoting user proficiency.
∎ Diagnose and troubleshoot software issues, collaborating with development teams to resolve complex problems and maintain detailed records of customer interactions, issues, and resolutions in the support ticketing system.
∎ Proactively identify areas for improvement in product functionality, user experience, and support processes.
∎ Collaborate with development teams to relay client feedback and contribute to enhancing future software releases.
∎ Work closely with cross-functional teams, including HCI, product development, and quality assurance, to ensure a seamless customer experience.
∎ Monitor and measure customer satisfaction through surveys and feedback mechanisms.
∎ Implement software, develop training materials, and deliver training sessions on the garment manufacturing floor.
Additional Requirements:
∎ Age 25 to 30 years
∎ Bachelor's degree in Computer Science, Information Technology, Diploma, or a related field.
∎ Minimum 1 year experience in software implementation and technical support roles.
∎ Experience in implementing software and delivering training sessions on the garment manufacturing floor would be an added advantage.
∎ Experience in working with garments would be an added advantage.
∎ Experience with Agile development methodologies.
∎ Frequently travel for on-site installations and support as needed.
∎ -Required Soft Skill:
∎ Strong analytical and problem-solving skills.
∎ Excellent communication and interpersonal skills.
∎ Ability to work independently and collaboratively in a fast-paced environment.
∎ Experience with relevant programming languages and databases is a plus.
∎ Certifications in relevant technologies or methodologies are desirable.
Salary: Negotiable
Compensation & Other Benefits:
∎ Performance bonus, Profit share, Weekly 2 holidays
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ The scope of working with veterans from diversified industries
∎ Challenging work with ultimate fulfillment of career
∎ Birthday Allowance
∎ Medical Health Insurance
∎ Loyalty Bonus
∎ Extraordinary performance bonus
∎ Flexible working hours
∎ Part of an 'A' category conglomerate
∎ Office culture and work culture makes AlterSense distinct from other tech companies
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 9 Jan 2024
Company Information:
∎ 17 Dec 2023
∎ AlterSense Limited
∎ Address : 339/B Tejgaon I/A Level 5 Dhaka, 1208
∎ Web : https://www.altersense.com/
∎ Business : AlterSense is a creative tech company that specializes in AI and immersive technologies. Having an alternative look towards the problem and making sense of data, we creatively connect the dots through pioneering technology to develop completely new solutions. Incorporating AI adds a whole new level to it, leading to our game-changing products.
Category: IT/Telecommunication
:
Source: bdjobs.com
Deadline Expired on 9th Jan 2024
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