Senior Engineer, Technical Support
Job Description
Title: Senior Engineer, Technical Support
Company Name: Earth Telecommunication Pvt. Ltd.
Vacancy: 03
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (B.Sc) in CS, CSE, IT
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ Built and maintain successful relationship with customers.
∎ Maintain composure and patience in face off difficult customer situation .
∎ Keep customers informed of progress during issue life cycle and make follow-up calls or communications in a timely manner.
∎ Outstanding customer service skills and a dedication to the customer service experience.
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∎ Adhering to Incident Management procedures.
∎ Must be technically skilled in diagnosing, troubleshooting and resolving hardware and software problems.
∎ Ability to prepare reports, documentations and provide formal training to users.
∎ Good understanding of IP Subnetting, OSPF, BGP, VPN, L3/L2 Tunnel, Inter-VLAN Routing.
∎ In depth knowledge on LAN/WAN design, implementation and maintenance of networking devices like JUNIPER/CISCO router, Mikrotik, switch, firewall, access point and diagnose problems.
∎ Trained new employees and explain protocols clearly and efficiently
∎ Must have to basic knowledge about Radius Server.
∎ Capable to visit Priority base client end.
Additional Requirements:
∎ Age 20 to 35 years
∎ Preferred experience in ISP/IIG
∎ CCNA / MTCNA will be preferred.
Salary: Negotiable
Application Deadline: April 2, 2020
Company Information:
∎ Earth Telecommunication Pvt. Ltd.
∎ Business : International Internet Gateway (IIG) Operator
Category: IT/Telecommunication
Source: bdjobs.com
Deadline Expired on 2nd Apr 2020
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