Experience
Requirements
Responsibilities & Context
The Service engineer shall act as the primary communication link between the customer and the Service Center, ensuring accurate service requirements, transparent communication, and a positive customer experience.
Key Responsibilities
Receive customers professionally and understand their service, maintenance, or repair requirements.
Conduct initial vehicle reception and prepare accurate Job Cards based on customer complaints and service requirements.
Clearly explain the required service scope, estimated cost, parts requirements, and expected delivery time to the customer.
Coordinate with technicians to ensure proper inspection, diagnosis, and execution of the required work.
Obtain prior customer approval for any additional repair, parts replacement, or work beyond the originally approved scope.
Provide customers with timely updates regarding repair progress, additional requirements, delays, and expected delivery.
Maintain accurate and complete job-card documentation throughout the service process.
Coordinate with the Parts Officer/Storekeeper to ensure required spare parts are available for scheduled repairs.
Conduct a final review of completed work before vehicle delivery and ensure all customer concerns have been addressed.
Explain completed repairs, replaced parts, and applicable service recommendations to the customer during vehicle delivery.
Handle customer concerns professionally and escalate unresolved issues to the Service Center In-Charge.
Job Other Benifits
- Tour allowance,Mobile bill
- Salary Review: Yearly
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2