Assistant Director (IT)

• 3 to 5 years
• The applicants should have experience in the following business area(s): University

• Bachelor of Science (BSc) in Computer Science & Engineering
• Master of Science (MSc) in Computer Science & Engineering

• 3 to 5 years
• The applicants should have experience in the following business area(s): University

• Age 30 to 35 years
• Only Male

• Regular on-site presence is required to support campus operations, laboratories, infrastructure, and the IT team.
• The role may require evening, weekend, or on-call work for maintenance, upgrades, examinations, major events, or critical incidents.
• The person must be willing to work on a roster basis. Friday is a university working day, and Sunday is the weekly closure day.    
• The role may require travel among university buildings, campuses, data center facilities, and vendor locations.

Infrastructure & Network Management

· Infrastructure and Server Management

• Plan, operate, and continuously improve the University’s data center, Windows Server environment, Active Directory, DNS, DHCP, Group Policy, file services, print servers, storage, virtualization, backup, and disaster recovery systems.
• Maintain availability, capacity, performance, patching, monitoring, and lifecycle plans for critical infrastructure.
• Network and Campus Wi‑Fi
• Manage secure, resilient LAN, WAN, internet, VPN, VLAN, routing, switching, firewall, and campus-wide Wi‑Fi services across academic, administrative, residential, and public areas.
• Monitor coverage, bandwidth, uptime, and user experience; maintain network diagrams, configurations, and escalation procedures.
• Cloud and Identity Services
• Administer Microsoft 365 and Google Workspace (G Suite), including user provisioning, email, collaboration, storage, licensing, security settings, single sign-on, and multi-factor authentication.
• Integrate cloud services with on-premises systems while maintaining appropriate access controls and data protection.

 Access Control and Surveillance Systems

• Manage and maintain the University’s electronic access control, CCTV, video management, recording, monitoring, and related security systems across campuses and facilities.
• Administer user access permissions, cards, credentials, system integrations, retention settings, audit logs, and authorized access to surveillance footage in accordance with university policies and applicable privacy requirements.
• Coordinate preventive maintenance, fault resolution, upgrades, incident support, documentation, and vendor performance to ensure reliable system availability and coverage.

2. University Systems, ERP & Digital Platforms

· University ERP and Academic Systems

• Oversee the University ERP and related student information, admissions, registration, examination, finance, HR, library, learning management, and reporting systems.
• Manage roles, permissions, workflows, integrations, upgrades, data quality, vendor support, and business continuity.
• Work with academic and administrative departments to translate operational requirements into secure and practical solutions.

· Website and Digital Channels

• Ensure the University website, portals, domains, hosting, SSL certificates, backups, accessibility, performance, and security are properly managed.
• Provide technical governance and access control for official social media accounts and coordinate with authorized communications staff; content ownership remains with the designated department.

Data and Integration

• Maintain secure data exchange, reporting, retention, and recovery processes across institutional systems.
• Support database administration, audit trails, and accurate management information while protecting confidential student and employee records.

3. Cybersecurity, Privacy, Risk & Continuity

• Develop and enforce the University’s cybersecurity policies, standards, incident-response procedures, acceptable-use rules, access controls, and security-awareness program.
• Protect networks, endpoints, servers, cloud services, ERP data, laboratories, websites, email, and privileged accounts using layered controls including firewalls, endpoint protection, filtering, MFA, logging, vulnerability management, and timely patching.
• Conduct risk assessments, access reviews, backup validation, restoration tests, disaster recovery exercises, and incident investigations; report material risks and incidents to university leadership.
• Support compliance with applicable data-protection, records-management, licensing, audit, and higher-education requirements.
• Maintain business continuity plans for critical academic and administrative services, with documented recovery priorities and responsibilities.

4. Computer Laboratories, End-User Services & Service Management

·  Computer Laboratories

•  Manage computer laboratories, classroom technology, specialized academic software, hardware standards, images, licensing, maintenance schedules, internet access, printing, and readiness for teaching and examinations.
•  Coordinate with faculty to forecast software and hardware requirements before each semester and ensure compliant deployment.

User Support

• Deliver responsive support to students and staff through effective helpdesk, ticketing, escalation, and service-level management processes.
• Oversee desktops, laptops, peripherals, audio-visual equipment, print services, email, accounts, and remote-access support.

Documentation and Training

• Maintain SOPs, inventories, configuration records, knowledge articles, and user guides.
• Provide staff and student orientation, cybersecurity awareness, and practical training on institutional systems.

5. IT Strategy, Governance, Projects & Budget

• Prepare and execute the University’s IT strategy, annual operating plan, technology roadmap, policies, standards, risk register, and budget.
• Lead infrastructure upgrades, ERP improvements, cloud adoption, laboratory refreshes, migrations, security initiatives, and other IT projects from requirements through implementation and handover.
• Define scope, schedule, cost, quality, risks, procurement needs, and success measures; provide clear progress reports to management.
• Establish governance for architecture, change management, data ownership, project prioritization, and technology procurement.

6. Vendor, Contract & Asset Management

• Manage sourcing, contracts, renewals, service-level agreements, ISP relationships, software licensing, warranties, and vendor performance.
• Maintain accurate hardware and software inventories and manage the full asset lifecycle from specification and acquisition through deployment, maintenance, secure disposal, and replacement planning.
• Ensure purchases are technically fit for purpose, standardized where appropriate, cost-effective, supportable, secure, and compliant with university procurement requirements.

7. IT Team Leadership & University Collaboration

• Lead, organize, and develop the IT team; define roles, schedules, priorities, performance objectives, on-call arrangements, documentation standards, and professional-development plans.
• Create a service culture that is responsive to students, faculty, and administrative departments while maintaining security and governance requirements.
•  Advise University leadership on technology risks, investment priorities, service performance, capacity, emerging needs, and opportunities for digital improvement.
• Build effective working relationships with academic leaders, administration, finance, HR, admissions, examinations, library, facilities, communications, vendors, and external partners.