Engineer, Customer Service
Job Description
Title: Engineer, Customer Service
Company Name: ULTIMA Bangladesh
Vacancy: 2
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's degree from any reputed public or private Engineering University.
Experience Requirements:
∎ At least 5 year(s)
Job Context:
∎ ULTIMA Bangladesh is one of the leading water purification Brands in Bangladesh.
∎ We are seeking young energetic and honest candidates. Ambitious, disciplined, committed personalities and hardworking persons are highly encouraged to apply.
∎ This job is suitable for those candidates who are good at Chemical Engineering or Mechanical Engineering or Water Treatment solutions and also should have communication skills in English.
Job Responsibilities:
∎ Sound Knowledge about WTP, SWTP, ETP & Relevant ground or Mechanical Engineering or Chemical Engineering field.
∎ Sound at water treatment technological knowledge.
∎ Ability to Identify the problem of water treatment plants & make smart solutions.
∎ Attend all kinds of customer queries according to the company procedures and service standers and keep records in the service software.
∎ Handling Customer’s requirements, providing appropriate solutions and alternatives within the time limits, follow up service to ensure resolution.
∎ Develop strategies and plans for customer support & establish standard service for customer support.
∎ Answer phone calls in a professional manner and provides information about products and services as required by the Customers.
∎ Apply information to the Existing customers about upcoming products & offers to the all-existing customer.
∎ Supervise the service operations, especially product Installation and after-sales services.
∎ Ensure The Best Quality of services and remind customers of the next service deadline.
∎ Keep records of interactions and transactions of customers in the service software.
∎ Handling the dissatisfied customers and convincing them to take better services from the Company.
∎ Provide advice, guidance, and mentoring to junior staff to upgrade the department’s efficiency.
∎ Prepare product or service reports as per company standers.
∎ Identify customers’ needs, clarify information and provide solutions or alternatives.
∎ From time to time report to the Management.
Additional Requirements:
∎ Age 28 to 35 years
∎ Both males and females are allowed to apply
∎ Minimum 5 Years of working experience in the relevant field.
∎ Have to have excellent knowledge in both English and Bengali speaking & Writing.
∎ Excellent communication skills to interact with customers and demonstrate good listening skills.
∎ Willing to work under pressure during working hours.
Salary: Tk. 30000 (Monthly)
Compensation & Other Benefits:
∎ T/A, Performance bonus, Provident fund
∎ Salary Review: Yearly
∎ Attractive incentive
∎ Reward & Recognition based on KPI
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Jun 2022
Company Information:
∎ 26 May 2022
∎ ULTIMA Bangladesh
∎ Address : House: 766, Road: 10, Avenue: 06, Mirpur DOHS, Dhaka-1216, Bangladesh.
∎ Web : www.ultima.care
∎ Business : We think about people`s health! we think about the future of Bangladesh!
ULTIMA provides the world`s most advanced water purification technology: R.O. Technology based on the spirit of "Dispensing Safe Water for Bangladesh". ULTIMA’s 1st priority is ensuring the best quality & service.
The water treatment technology of ULTIMA goes beyond the water purifier for home use to the large-scale plant business used in schools, government offices, research institutes, etc.
Category: Engineer/Architect
Source: bdjobs.com
Deadline Expired on 25th Jun 2022
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