Receptionist / Front Desk Executive

Greet and receive clients and visitors in a polite and professional manner, and guide them as needed.

Answer incoming phone calls, provide accurate information, and transfer calls to the appropriate personnel.

Schedule and manage client appointments efficiently.

Collect basic client information and maintain records in the database/register.

Communicate with clients via email, WhatsApp, and other online platforms.

Handle incoming and outgoing documents (files, courier, parcels) properly.

Provide basic information regarding visa/immigration services (training will be provided).

Ensure the front desk area is always clean, organized, and presentable.

Handle client inquiries and complaints professionally and escalate to senior staff when necessary.

Prepare daily reports (visitors, calls, leads) and submit them to management.