Reservation Officer (রিজার্ভেশন অফিসার)
Job Description
Title: Reservation Officer (রিজার্ভেশন অফিসার)
Company Name: S.S. ENTERPRISE, SYLHET
Vacancy: 1
Age: at least 22 years
Location: Sylhet (Sylhet Sadar)
Salary: Negotiable
Experience:
∎ 2 to 3 years
∎ The applicants should have experience in the following business area(s):Tour Operator
Published: 4 May 2024
Education:
∎ HSC
Requirements:
Additional Requirements:
∎ Age at least 22 years
∎ Candidates must be have knowledge about International Air Ticketing.
∎ Proven working experience in the Reservation & Ticketing Department.
∎ Excellent knowledge of Amadeus, and Galileo.Know issues, reissues, and refunds.
∎ Well-versed in various areas of travel (domestic, international, online booking, group booking).
∎ Ability to present and communicate with clients effectively.
∎ Good Communication skills (both oral and written).
∎ An outgoing, confident, and energetic personality.
∎ Must have to be experience with air ticketing software GDS.
∎ Candidates must be have knowledge about International Air Ticketing.
∎ Proven working experience in the Reservation & Ticketing Department.
∎ Excellent knowledge of Amadeus, and Galileo.Know issues, reissues, and refunds.
∎ Well-versed in various areas of travel (domestic, international, online booking, group booking).
∎ Ability to present and communicate with clients effectively.
∎ Good Communication skills (both oral and written).
∎ An outgoing, confident, and energetic personality.
∎ Must have to be experience with air ticketing software GDS.
Responsibilities & Context:
∎ Conduct daily analysis of market competition and industry trends to identify opportunities for sales growth and develop strategies accordingly.
∎ Oversee the reservation process from start to finish, ensuring compliance with company policies and procedures.
∎ Handle escalated customer inquiries and complaints promptly and effectively, striving to achieve satisfactory resolutions while maintaining a high level of professionalism.
∎ Stay updated on airline policies, fare structures, and industry regulations to provide accurate information to customers and team members.
∎ Analyse reservation data and performance metrics to identify areas for improvement and implement strategies for operational efficiency and profitability.
∎ Provide comprehensive assistance to customers regarding flight schedules, fares, connections, and travel documentation issuance.
∎ Issue tickets and other travel documents.Assist passengers with check-in procedures, baggage handling, and addressing any special needs or concerns throughout their travel journey.
∎ Address passenger concerns, resolve issues, and escalate complex problems to supervisors or management when necessary.
∎ Conduct daily analysis of market competition and industry trends to identify opportunities for sales growth and develop strategies accordingly.
∎ Oversee the reservation process from start to finish, ensuring compliance with company policies and procedures.
∎ Handle escalated customer inquiries and complaints promptly and effectively, striving to achieve satisfactory resolutions while maintaining a high level of professionalism.
∎ Stay updated on airline policies, fare structures, and industry regulations to provide accurate information to customers and team members.
∎ Analyse reservation data and performance metrics to identify areas for improvement and implement strategies for operational efficiency and profitability.
∎ Provide comprehensive assistance to customers regarding flight schedules, fares, connections, and travel documentation issuance.
∎ Issue tickets and other travel documents.Assist passengers with check-in procedures, baggage handling, and addressing any special needs or concerns throughout their travel journey.
∎ Address passenger concerns, resolve issues, and escalate complex problems to supervisors or management when necessary.
Skills & Expertise:
Compensation & Other Benefits:
∎ As Per Company Policy
∎ As Per Company Policy
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Sylhet (Sylhet Sadar)
Read Before Apply:
রিজার্ভেশনের কাজ জানা একজন দক্ষ ও অবিজ্ঞ কর্মী প্রয়োজন ।
বিঃদ্রঃ শুধুমাত্র কাজ জান প্রার্থীরা যোগাযোগ করার জন্য অনুরোধ করা হল।
ঠিকানাঃ এস এস ইন্টারপ্রাইজ, দরগা গেইট,সিলেট।
মোবাইলঃ ০১৭৪১৮৬০৫০২
Company Information:
∎ S.S. ENTERPRISE, SYLHET
∎ Hazrat Shajalal (R.),Dorga Gate,Sylhet
Address::
∎ Hazrat Shajalal (R.),Dorga Gate,Sylhet
Application Deadline: 14 May 2024
Category: Hospitality/ Travel/ Tourism
Source: bdjobs.com
Deadline Expired on 14th May 2024
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