Manager - Customer Relationship Management (CRM)
Job Description
Title: Manager - Customer Relationship Management (CRM)
Company Name: US-Bangla Group
Vacancy: 01
Age: 32 to 42 years
Location: Dhaka (Banani)
Salary: Negotiable
Experience:
∎ 4 to 7 years
∎ The applicants should have experience in the following business area(s):Logistic/Courier/Air Express Companies, Airline, Real Estate, Group of Companies
Published: 28 Apr 2024
Education:
∎ Bachelor of Business Administration (BBA) in Marketing
Requirements:
Additional Requirements:
∎ Age 32 to 42 years
∎ • Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field.
∎ • Proven experience in CRM or related roles, with a strong understanding of CRM systems and marketing automation tools.
∎ • Excellent organizational and project management skills.
∎
Responsibilities & Context:
∎ • Develop and implement CRM strategies to enhance customer engagement and loyalty.
∎ • Manage communication channels such as email, push notifications, WhatsApp, and Viber, ensuring high-quality and consistent messaging.
∎ • Analyze customer interactions and utilize CRM systems to improve customer experience and retention.
∎ • Collaborate with the marketing team to integrate CRM strategies with overall marketing objectives.
∎ • Segment customer base and personalize communication to cater to different customer needs and preferences.
∎ • Monitor and measure the effectiveness of CRM campaigns and adjust strategies based on analytics and feedback.
∎ • Stay abreast of the latest trends in CRM technology and adopt innovative tools and practices to stay ahead of the curve.
∎
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Medical allowance, Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Banani)
Company Information:
∎ US-Bangla Group
∎ House # 77, Sohrawardi Avenue, Baridhara Diplomatic Zone, Dhaka-1212.
Address::
∎ House # 77, Sohrawardi Avenue, Baridhara Diplomatic Zone, Dhaka-1212.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 28 May 2024
Category: Hospitality/ Travel/ Tourism
Source: bdjobs.com
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