Senior Executive (IT Support Technician)
Job Description
Title: Senior Executive (IT Support Technician)
Company Name: A Reputed Multinational Company
Vacancy: 1
Location: Dhaka (Savar EPZ)
Salary: Negotiable
Experience:
∎ 2 to 3 years
Published: 20 Mar 2024
Education:
∎ Bachelor of Computer Application (BCA)
Requirements:
Additional Requirements:
∎ The individual must be a self-starter who takes ownership and pride is providing a good service to internal users of IT.
∎ • Able to work in team
∎ • Discipline is a must
∎ • Able to follow deadlines
∎ • Work under pressure
∎ • Good communication
∎ • Passionate about technology, enjoy helping others, and thrive in a collaborative environment.
∎ • Proven experience as an IT Support Technician or similar role.
∎ • Strong knowledge of Windows desktop and server operating systems.
∎ • Familiarity with network protocols, hardware, and troubleshooting techniques.
∎ • Excellent problem-solving and communication skills.
∎ • Customer-oriented with a service-minded attitude.
∎ • Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
Responsibilities & Context:
∎ 1. User Support:
∎ • Provide first-line support to end-users, addressing hardware and software issues promptly and effectively.
∎ • Assist users with troubleshooting, resolving technical problems, and offering guidance on system usage.
∎ • Respond to help desk tickets and service requests in a timely manner.
∎ • Minimise down time and disruption to the users and business.
∎ 2. Hardware and Software Maintenance:
∎ • Install, configure, and maintain desktops, laptops, printers, and other hardware components.
∎ • Perform software installations, updates, and patches on user devices.
∎ • Conduct regular system audits to ensure compliance and security.
∎ 3. Network Support:
∎ • Assist in maintaining and troubleshooting network infrastructure, including routers, switches, and wireless networks.
∎ • Collaborate with network administrators to resolve connectivity issues and optimize network performance.
∎ 4. Security:
∎ • Implement and enforce IT security policies, ensuring the confidentiality and integrity of sensitive data.
∎ • Assist in monitoring and responding to security incidents and breaches.
∎ 5. Documentation:
∎ • Maintain accurate records of IT equipment, software licenses, and configurations.
∎ • Document solutions to common issues and create user guides as needed.
∎ 6. Collaboration:
∎ • Work closely with other IT team members to escalate and resolve complex issues.
∎ • Collaborate with external vendors to troubleshoot and resolve technical issues.
∎ 7. Training and Awareness:
∎ • Conduct user training sessions to enhance IT literacy and promote best practices.
∎ • Keep abreast of industry trends and emerging technologies to provide proactive support.
∎ • Proactively provide guidance, training and support to ensure users operate hardware and software in an efficient and effective manner.
∎ 8. Vendor Management
∎ • Manage relationships with external vendors and service providers, ensuring quality of service delivery and cost-effectiveness
∎ 9. Tasks Management / Projects
∎ • Manage projects and tasks as assigned from initiation to completion.
∎ • Monitor progress and report back to management.
∎ 10. Backup and Recovery
∎ • Ensure integrity of data and backups are in line with policies and disaster recovery plans.
∎
Compensation & Other Benefits:
∎ Provident fund, Gratuity, Insurance
∎ Salary Review: Yearly
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
∎ As per BEPZA Act 2019 & Company Policy
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Savar EPZ)
Company Information:
∎ A Reputed Multinational Company
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Mar 2024
Category: IT/Telecommunication
Source: bdjobs.com
Deadline Expired on 31st Mar 2024
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