Technical Engineer
Job Description
Title: Technical Engineer
Company Name: Transsion Bangladesh Ltd.
Vacancy: 1
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Engineering
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 3 to 4 year(s)
∎ The applicants should have experience in the following area(s):
Engineers
∎ The applicants should have experience in the following business area(s):
Telecommunication
Job Responsibilities:
∎ Research and identify solutions to software and hardware issues
∎ Diagnose and troubleshoot technical issues, including account setup and network configuration
∎ Ask customers targeted questions to quickly understand the root of the problem
∎ Track computer system issues through to resolution, within agreed time limits
∎ Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
∎ Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
∎ Provide prompt and accurate feedback to customers
∎ Refer to internal database or external resources to provide accurate tech solutions
∎ Ensure all issues are properly logged
∎ Prioritize and manage several open issues at one time
∎ Follow up with clients to ensure their IT systems are fully functional after troubleshooting
∎ Prepare accurate and timely reports
∎ Document technical knowledge in the form of notes and manuals
∎ Maintain jovial relationships with clients
∎ Taking ownership of customer issues reported and seeing problems through to resolution
∎ Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
∎ Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Additional Requirements:
∎ Age 25 to 30 years
∎ Only males are allowed to apply
∎ Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
∎ Hands-on experience with Windows/Linux/Mac OS environments
∎ Good understanding of computer systems, mobile devices and other tech products
∎ Ability to diagnose and troubleshoot basic technical issues
∎ Familiarity with remote desktop applications and help desk software (eg. Zendesk)
∎ Excellent problem-solving and communication skills
∎ Ability to provide step-by-step technical help, both written and verbal
∎ BS degree in Information Technology, Computer Science or relevant field
∎ Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Salary: Negotiable
Compensation & Other Benefits:
∎ Salary Review: Yearly
Application Deadline: June 20, 2019
Company Information:
∎ Transsion Bangladesh Ltd.
∎ Address : Concord Baksh Tower, 4th Floor, Plot-11/A, Road-48, Block-CWN, Gulshan-2 Dhaka 1212
∎ Web : www.transsion.com
∎ Business : Established in 2006, TRANSSION Holdings is a global company dedicated to providing most favored mobile communication products and mobile internet services for local consumers in emerging markets. The company is best-known for its leading technology brands, including TECNO, itel and Infinix. After 10 years of expansion, TRANSSION is now a leading player in the mobile industry, with a market share of over 40% in Africa`s six major countries. Its cumulative sales volume has reached a landmark of more than 246 million Dual-SIM handsets.
Category: Engineer/Architect
Source: bdjobs.com
Deadline Expired on 20th Jun 2019
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