Education
- Diploma in Agriculture
Additional Requirements
- Age At most 30 years
Responsibilities & Context
About the Role
As a CeX Agent, you will be ifarmer's frontline voice for farmers. You'll handle inbound calls and outbound campaigns, answer farmers' questions accurately, and help more farmers adopt ifarmer's services.
Key Responsibilities
Handle inbound and outbound customer calls professionally and empathetically
Understand farmers' needs and provide accurate, helpful information on ifarmer services
Resolve queries at first contact and escalate complex issues appropriately
Conduct lead verification, follow-ups, and service adoption outreach calls
Support cross-selling and upselling of relevant ifarmer products and services
Maintain accurate, timely records in the CRM and dialer systems
Follow approved SOPs, call scripts, and quality standards
Take part in training sessions, briefings, and periodic call quality assessments
Collect customer feedback and recurring issues and pass them to the relevant teams
Consistently meet productivity, quality, and conversion targets
Job Other Benifits
- Mobile bill,T/A
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
Friendly, collaborative, and inclusive work environment
Indoor & outdoor sports and recreational activities
Opportunity to work with dynamic and cross-functional teams
Culture that encourages learning, growth, and innovation