Education
- Masters
- Bachelor/Honors
Additional Requirements
- Age 20 to 34 years
Fluent in Italian — both spoken and written
Good command of English — both spoken and written
Excellent communication and customer-handling skills
Previous call center/customer service experience is a plus
Fresh graduates and graduation-running students are welcome to apply
Positive attitude with a willingness to learn and grow
Responsibilities & Context
Handle inbound calls from prospective customers regarding the client's products and services.
Provide excellent customer support in Italian and English.
Identify customer needs and provide appropriate solutions.
Resolve customer queries and complaints efficiently and professionally.
Communicate with customers through phone, Facebook, email, and web chat.
Escalate unresolved issues to the concerned team for further investigation.
Gather and analyze relevant information to assess and resolve customer complaints.
Report complex cases and issues to the Team Leader as required.
Maintain a professional and customer-focused approach in all interactions.