Customer Support /Call Center Manager (Female)

• 1 to 5 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center

• Bachelor of Science (BSc) in Computer Science & Engineering

• 1 to 5 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center

• Age 25 to 40 years

• Manage and lead the customer support team to deliver exceptional service.

• Handle complex customer escalations, particularly regarding GPS hardware, VTS tracking software, and subscription billing.

• Monitor team performance, KPIs, and call/ticket response times.

• Coordinate with the technical and field installation teams to resolve client issues quickly.

• Develop and implement customer service policies and procedures.