Additional Requirements
- Age At least 24 years
1-2 years in customer service-oriented operation in retail and telecommunication industries or any other relationship-administrative operation oriented organization.
Responsibilities & Context
Coordinate the daily flow of samples between producers and the Design team.
Ensure smooth operation of the Queue Management System by maintaining SOPs and service protocols.
Return samples to producers accurately and within the established process.
Provide front-line support to producers by addressing service-related queries and concerns.
Guide producers regarding service procedures, documentation, and departmental requirements.
Monitor service flow and identify opportunities for process improvement.
Maintain producer helpdesk records and ensure timely follow-up on requests.
Coordinate with cross-functional teams to ensure efficient producer service delivery.
Support producer communication, awareness sessions, forums, and departmental events organized by SCPD.
Perform any other responsibilities assigned by the supervisor.
Safeguarding Responsibilities:
Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation.
Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
Follow the safeguarding reporting procedure in case any reportable incident takes place, and encourage others to do so.