Senior Visa Counsellor

• 2 to 3 years
• The applicants should have experience in the following business area(s): Consulting Firms

• Masters

• 2 to 3 years
• The applicants should have experience in the following business area(s): Consulting Firms

• Age 25 to 35 years
• Only Male

Job Summary

Globallyan is looking for a proactive, detail-oriented, and experienced Visa Counsellor & Application Processing Officer to manage the complete client journey, from initial lead handling and visa counselling to client conversion, file opening, document collection, application preparation, and submission to the relevant embassy, visa application centre, or authorized online portal.

The ideal candidate must have practical knowledge of visa application procedures, strong client communication skills, documentation accuracy, and the ability to manage multiple applications efficiently.

Key Responsibilities

1. Lead Management & Client Conversion

• Receive, manage, and follow up on leads from Facebook, WhatsApp, Messenger, phone calls, website inquiries, and other marketing channels.

• Contact prospective clients promptly, assess their requirements, and qualify leads based on eligibility, budget, travel or study objectives, and documentation.

• Conduct initial consultations and convert qualified leads into clients through professional counselling and follow-up.

• Maintain regular communication with prospective and existing clients to improve conversion rates.

• Record all leads, follow-up activities, client communications, and conversion status in the company CRM or designated tracking system.

2. Visa Counselling & Client Assessment

• Counsel clients on student visas, tourist/visitor visas, and other assigned visa categories and destinations.

• Assess client profiles, including academic background, financial capacity, travel history, employment status, and immigration history, where relevant.

• Explain visa eligibility, application procedures, required documents, processing timelines, fees, and potential risks clearly and accurately.

• Provide suitable guidance based on the client's profile and current official immigration requirements.

• Avoid misleading commitments or guarantees regarding visa approval.

3. Client Onboarding & File Opening

• Complete client registration, initial profile assessment, and file-opening procedures after service confirmation.

• Explain service agreements, payment terms, service charges, and required documentation.

• Collect and verify client documents, including passports, photographs, academic certificates, bank statements, employment documents, travel records, and supporting evidence, as applicable.

• Prepare client checklists and maintain complete, organized, and confidential physical and digital files.

• Coordinate with the accounts and administration teams regarding client onboarding and payment records.

4. Application Processing & Documentation

• Prepare, review, and process visa applications, online forms, declarations, and supporting documents.

• Check documents for accuracy, consistency, completeness, and compliance with relevant embassy or immigration requirements.

• Prepare cover letters, statements of purpose, invitation letters, travel itineraries, financial explanations, and other supporting documents where applicable.

• Identify missing, inconsistent, or potentially problematic information and obtain clarification or additional evidence from clients.

• Ensure all information submitted is genuine, accurate, and supported by appropriate documentation.

• Monitor application requirements and procedural updates using official embassy, immigration authority, university, and visa application centre sources.

5. Application Submission & Appointment Coordination

• Prepare applications for submission through the relevant official online portals, embassy procedures, or authorized visa application centres.

• Coordinate visa appointments, biometrics, medical examinations, interviews, and other required formalities, where applicable.

• Verify the final application package and supporting documents before submission.

• Submit applications within the required timelines and maintain submission receipts, reference numbers, and related records.

• Track application progress and communicate updates, additional document requests, and procedural changes to clients.

• Assist with responses to requests for further information and other post-submission requirements.

6. Client Relationship Management & Reporting

• Provide timely updates to clients throughout the application process.

• Maintain accurate CRM records, application status reports, follow-up schedules, and daily work updates.

• Coordinate with the sales, admission, documentation, and visa processing teams to ensure smooth case management.

• Handle client concerns professionally and escalate complex cases to management when necessary.

• Support the team in achieving lead conversion, file-opening, application submission, and service-quality targets.

• Maintain confidentiality and comply with company policies and applicable data protection requirements.

Educational Requirements

• Bachelor’s degree in any discipline from a recognized institution.

• Degrees in English, Business Administration, International Relations, or related fields will be preferred.

Experience Requirements

• Minimum 2–3 years of practical experience in visa counselling and application processing at a visa consultancy, overseas education consultancy, travel agency, or immigration service provider.

• Candidates with proven experience handling applications from initial client consultation through final submission will receive preference.

Additional Requirements

• Strong written and spoken English communication skills.

• Practical knowledge of visa application procedures, document verification, and online application portals.

• Excellent counselling, client handling, negotiation, and follow-up skills.

• Strong attention to detail and the ability to identify inconsistencies in documents.

• Ability to manage multiple client files and meet deadlines.

• Good computer skills, including Microsoft Word, Excel, email, online forms, and CRM systems.

• Professional attitude, honesty, accountability, and a client-focused mindset.

• Ability to work independently and collaboratively within a target-oriented team.

Preferred Qualifications

• IELTS qualification or strong English proficiency will be an advantage.

• Experience with UK, New Zealand, Australia, Canada, USA, and Schengen visa applications will be preferred.

• Experience with student visa applications, tourist/visitor visas, financial documentation, and embassy submission procedures will be an added advantage.

Salary & Benefits

• Competitive salary, negotiable based on experience and competency.

• Performance-based incentives, subject to company policy.

• Professional development and opportunities for career advancement.

• Supportive and professional working environment.

Job Application Procedure

Interested and qualified candidates are requested to apply through Bdjobs with an updated CV.

Email: [email protected]

• Performance bonus
• Festival Bonus: 1
• Salary Review: Yearly

Salary & Benefits

• Competitive salary, negotiable based on experience and competency.

• Performance-based incentives, subject to company policy.

• Professional development and opportunities for career advancement.

• Supportive and professional working environment.