SR. Counselor / Counselor

Counsel prospective students regarding overseas higher education opportunities, university selection, courses, admission requirements, tuition fees, scholarships, and available study destinations.

Handle students throughout the complete counselling journey, from initial enquiry and profile assessment to application preparation and submission to international universities.

Conduct daily outbound and follow-up calls to new, existing, and prospective student leads to generate appointments, convert enquiries, and achieve enrolment targets.

Achieve assigned daily, weekly, and monthly KPIs, including call targets, student counselling sessions, office visits, file openings, application submissions, and student conversions.

Assess students' academic backgrounds, English language proficiency, financial capabilities, career goals, and eligibility to recommend suitable universities and programmes.

Maintain regular follow-ups with prospective students and ensure timely communication through phone calls, WhatsApp, email, and other communication channels.

Maintain and regularly update the company's CRM system with accurate student information, call records, follow-up schedules, counselling notes, application status, and conversion updates.

Maintain an organised and updated student database, ensuring that all enquiries, prospective students, active applicants, and converted students are properly documented.

Guide students in preparing admission documents, including academic transcripts, certificates, passports, CVs, SOPs, recommendation letters, MOI, English proficiency certificates, and other required documents.

Prepare, review, and submit university applications accurately within the respective admission deadlines.

Coordinate with the university admission teams, international representatives, and internal application processing team regarding admission requirements, application progress, offer letters, and other admission-related matters.

Follow up with students regarding missing documents, application fees, tuition deposits, offer letter acceptance, and other pending admission requirements.

Maintain strong relationships with students, parents, university representatives, and relevant stakeholders to ensure a positive counselling experience.

Provide accurate information regarding admission procedures, visa requirements, tuition fees, scholarships, accommodation, and other study abroad-related matters without making misleading commitments.

Identify potential student drop-offs, understand the reasons behind unsuccessful conversions, and take appropriate follow-up actions to recover prospective students.

Prepare and submit daily, weekly, and monthly performance reports to the reporting manager.

Participate in university webinars, education fairs, seminars, open days, promotional campaigns, and student recruitment activities as required.

Stay updated on international admission policies, university requirements, intake deadlines, scholarship opportunities, and student visa regulations.

Work collaboratively with the marketing, application processing, visa processing, and business development teams to ensure smooth student recruitment and application operations.

Maintain professional ethics, confidentiality of student information, punctuality, and organisational discipline while performing assigned duties.

Expertise in China and European study destinations will be given priority.

Good understanding of admission documentation, university applications, and student recruitment procedures.

Excellent communication, negotiation, presentation, and interpersonal skills.

Strong follow-up, lead management, and student conversion capabilities.

Proficiency in Microsoft Office, Google Workspace, CRM software, and digital communication tools.

Ability to work under pressure and achieve assigned targets.

Strong organisational skills with attention to detail and accuracy.

Fluency in English and Bangla is required.