Workshop Manager

Supervising, managing, and monitoring the day-to-day activities of the service engineers and technicians

Maintain daily record of repair and service of vehicles undertaken and completed, as well as Proper management of all servicing records

Workshop revenue: labor, oil, and parts; capacity utilization; productivity study; and infrastructure enhancement (workshop capacity, tools, and equipment).

Dealing with customers' complaints and solving the issues effectively to prompt the CSI score

Carry out troubleshooting, servicing, and overhauling work.

Educate customers on maintaining their vehicles free from troubles and problems.

Regular MIS, warranty MIS, and product feedback through EVTR and coordination with TM, RAM, and other departments.

Provide PDI (pre-delivery inspection) facilities, check the quality and performance of the motorcycle, and report it to the PDI or assembly plant for correction.

Process implementation, billing, requisition, A/C, VAT, and all kinds of administrative work in the timeline

Develop and train the team to enhance the technical skills up to date

Planning and effective execution of various after-sales promotional activities

Coordinate with all service in charge and assist HOD as per requirement.