Experience
- At least 1 year
- The applicants should have experience in the following business area(s): Airline, BPO/ Data Entry Firm, Call Center, GSA, IT Enabled Service, Overseas Companies, Telecommunication
- Freshers are also encouraged to apply.
Education
- Bachelor of Science (BSc)
- Master of Science (MSc)
- North South University,BRAC University,East West University,Ahsanullah University of Science and Technology,American International University Bangladesh students will get preference
MS office, Adobe
Requirements
- At least 1 year
- The applicants should have experience in the following business area(s): Airline, BPO/ Data Entry Firm, Call Center, GSA, IT Enabled Service, Overseas Companies, Telecommunication
- Freshers are also encouraged to apply.
Skills Required
Additional Requirements
- Age 24 to 33 years
Responsibilities & Context
We are looking for a dedicated Client Service Coordinator to join our Dhaka Office team.
This is a full-time night shift role
(Bangladesh time: 7:00 PM – 4:00 AM),
Working 5 days a week with Saturday-Sunday off.
Fresh graduates are also welcome – training will be provided.
If you have strong English communication skills, basic IT knowledge, and experience in customer service, scheduling, clinical assessment, this role offers a great opportunity to build your career with a US-based organization.
The Client Service Coordinator is responsible for providing care management for clients and their families/support system and advocates for clients to obtain the full range of needed services and ensures coordination of these services.
Key Responsibilities:
Taking inbound calls from foreign customers.
Maintain ongoing communication with clients to update records and ensure satisfaction with our services.
Accurately document all notes and updates and verify timesheets for Personal Attendants PAs.
Keep electronic records up to date in compliance with agency policies and regulations.
Coordinate applications and monitor caregiver compliance. Report all incidents to your immediate supervisor and provide excellent customer service.
Perform other duties as Manage and resolve customer complaints effectively.
Document all call information according to standard operating procedure. Hiring caregiver, schedule Assist in caregiver hiring, scheduling, visit verification, Clinical assessment.
Assist with recruitment and hiring processes. Communicate with team members in the USA during EST business hours.
Maintain accurate records and documentation.
Ensure confidentiality of client and company information.
Job Other Benifits
- Weekly 2 holidays,Over time allowance
- Salary Review: Yearly
- Festival Bonus: 2