Complaints Feedback Mechanism Officer, Bangladesh Cox's Bazar
Job Description
Title: Complaints Feedback Mechanism Officer, Bangladesh Cox's Bazar
Company Name: Norwegian Refugee Council, Bangladesh
Vacancy: Not specific
Job Location: Cox's Bazar
Employment Status: Contractual
Experience Requirements:
∎ At least 1 year(s)
Job Responsibilities:
∎ Support the development of the operationalization of the NRC Bangladesh CFM system and Standard Operating Procedures (SOPs)
∎ Response to all the complaints/Feedback according to SOP (Standard Operating Procedures)
∎ Manage the Hotline - by triaging complaints/feedback received, addressing 'basic' requests for information or assistance, providing information where relevant to a Frequently Asked Questions (FAQ) sheet, transferring other complaints/feedback to relevant parts of NRC, and ensuring that complaints/feedback are responded to in a timely manner by the Country Office, specifically in relation to confidential complaints, follow up cases timely.
∎ Manage the CFM database and produce weekly and monthly reports for the CFM Coordinator
∎ Work with program and support colleagues to develop and maintain the FAQ sheet
∎ Support conducting Community engagement sessions.
∎ Support the CFM Coordinator to lead training and refresher sessions for program staff and volunteers to ensure they have the capacity and skills to deal with complaints at the field level
∎ Support the CFM Coordinator to support programme staff in identifying and addressing all 'face-to-face complaints and feedback-related needs and formalizing feedback loops within programmes
∎ Support CC (Core Competency) specific activities to sensitize communities about the Complaints and Feedback Mechanism.
∎ Ensure inclusiveness (including Persons with disabilities, Minorities, and Vulnerable groups)
Additional Requirements:
∎ At least 1 year of experience in an international NGO preferably in an emergency or post-conflict setting, beneficiary reception and/or counselling, CFM, or related field.
∎ Ability to present data and convey information clearly and concisely.
∎ Demonstrated ability to transfer knowledge to diverse audiences through formal and non-formal methods.
∎ Fluency in English (speaking, reading, writing), and other languages (Rohingya language) is an asset
∎ Computer skills, including MS Office (Word, Excel)
∎ Ability to receive and handle confidential and sensitive information (highly approachable, empathetic trustworthy, and confidential)
∎ Experience and ability to transfer knowledge.
∎ Knowledge of the context in Bangladesh, specifically within the Rohingya response
∎ Familiarity with NRC's core competencies is an asset.
Salary:
∎ Competitive salary and allowances as per NRC`s salary scale, Life and medical insurance, maternity leaves, and allowances, festival bonus, annual and others leave, etc.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 21 Feb 2023
Company Information:
∎ 14 Feb 2023
∎ Norwegian Refugee Council, Bangladesh
∎ Business : An estimated 905,000 Rohingya refugees currently reside in Cox`s Bazar, Bangladesh, over 700,000 of whom fled extreme violence in Myanmar in late 2017. They reside in refugee camps, which are among the most congested camps in the world, with limited access to basic services, including adequate sanitation, healthcare, livelihoods and education.
The refugees have put an immense strain on the Bangladeshi`s living in Cox`s Bazar, however, despite the challenges, the Bangladeshi communities were the first to respond when the Rohingya arrived and generously continue to host the refugees, and many of the local communities are now also in need of support.
NRC has been present in Bangladesh since 2016, working through partnerships with local NGO`s. We have since scaled up our presence in Bangladesh, obtaining legal registration in November 2018, allowing us to better respond to the Rohingya influx. Alongside our partners, we provide assistance to refugees and local communities through Education programming and Information, Counselling and Legal Assistance (ICLA) activities.
Category: NGO/Development
Source: bdjobs.com
Deadline Expired on 21st Feb 2023
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