Education
- HSC
- A Level
- Bachelor/Honors
Skills Required
Additional Requirements
- Age 19 to 29 years
Responsibilities & Context
Customer Call Handling & Support:
Handle incoming customer calls promptly and professionally.
Respond to customer inquiries regarding products, orders, delivery, and other services.
Resolve customer complaints and issues over the phone, ensuring customer satisfaction.
Order Confirmation & Management:
Contact customers to confirm orders and verify delivery information.
Follow up on pending, unconfirmed, and hold orders.
Coordinate with the sales, packing, and delivery teams to ensure smooth order processing.
Contact customers regarding delivery issues, returns, exchanges, and other order-related concerns.
Customer Relationship & Sales Support:
Maintain professional and friendly communication with customers.
Follow up with customers to resolve issues and encourage repeat purchases.
Assist with customer queries from social media and the website when required.
Key Notes:
Office Hours: 10:00 AM – 6:00 PM, six days a week.
No regular off-days during Ramadan, subject to company policy and applicable labour regulations.
Special allowances will be provided for working on government holidays as per company policy.
Must be flexible and willing to undertake additional responsibilities assigned by management.
Job Other Benifits
- Performance bonus
- Salary Review: Yearly
- Festival Bonus: 2
Snacks & Tea Facilities