Experience
- 5 to 10 years
- The applicants should have experience in the following business area(s): Travel Agency, Immigration/Visa Processing
Requirements
- 5 to 10 years
- The applicants should have experience in the following business area(s): Travel Agency, Immigration/Visa Processing
Additional Requirements
- Age At least 35 years
Responsibilities & Context
- Manage and supervise overall office operations, including tourist visa processing, student consultancy, air ticketing, and travel-related services.
- Ensure smooth daily operations, proper workflow, staff discipline, and timely completion of assigned tasks.
- Report operational challenges, business performance, and improvement opportunities directly to management.
- Review and verify visa application forms and supporting documents to ensure accuracy, completeness, and quality.
- Monitor application progress, maintain accurate records, and provide timely updates to clients.
- Supervise student counselling, university selection, admission applications, and student visa documentation.
- Supervise airline reservations, ticket issuance, fare rules, cancellations, reissues, and refunds.
- Maintain working knowledge of IATA-related ticketing procedures and relevant reservation systems.
- Lead, supervise, and motivate the team to achieve operational and business objectives.
- Develop new business opportunities, generate leads, and achieve assigned sales targets.
- Maintain relationships with corporate clients, business partners, educational institutions, and B2B partners.
- Handle client inquiries, complaints, and service-related issues professionally.
- Maintain client databases, application files, sales records, and confidential documents.
- Prepare daily and monthly reports on sales, visa applications, operational activities, and staff performance.