Customer Experience Partner
Job Description
Title: Customer Experience Partner
Company Name: Maersk Line
Vacancy: 1
Job Location: Dhaka, Dhaka (Dhaka Railway)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Customer Service, Customer Support/ Client Service, Freight Forwarding, Logistics, Shipping, Strong communication skills , Transportation
Experience Requirements:
∎ 1 to 5 year(s)
∎ The applicants should have experience in the following area(s):
3PL, Customer Care, Customer Service, Customer Support, Freight Forwarding, LCL, Logistics, Shipment follow up, Shipping, Shipping Logistic
∎ The applicants should have experience in the following business area(s):
Clearing & Forwarding (C&F) Companies, Freight forwarding, Inventory/Warehouse, Logistic/Courier/Air Express Companies, Shipping, Shipyard, Supply Chain, Trading or Export/Import, Transportation
Job Responsibilities:
∎ Delivers a positive customer experience for all customers and ensures a
∎ smooth execution of the end to end shipment lifecycle by working closely
∎ with the customer and internal teams.
∎ Ensures all products and services are sold to the customer to maximise
∎ profitability.
∎ Builds strong relationships with all stakeholders including offshore GSC
∎ teams.
∎ Is responsible for customer satisfaction and has experience with
∎ customer interaction.
∎ Understands customers' business drivers, needs and requirements. Manages
∎ the sales pipeline, segmentation and accurate forecasting.
∎ Handles incoming customer services queries, issues and exception
∎ management.
∎ May support the Customer Experience Partner and internal teams.
Additional Requirements:
∎ Age at least 18 years
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 22 Nov 2022
Company Information:
∎ 23 Oct 2022
∎ Maersk Line
∎ Address : Esplanaden 50, 1098 Copenhagen K
∎ Business : Maersk Line is the world`s largest container shipping company, serving customers all across the globe. Maersk Line has 25.000 employees across 325 offices in more than 125 countries. As a leading provider of container shipping services, Maersk Line?s mission is to provide opportunities in global commerce. Maersk Line helps customers source goods from anywhere in the world, creating efficiencies in their supply chains, and making it possible for commodities to reach new markets more quickly. Maersk Line sets the standards in ensuring continuous and consistent reliable and quality service to its customers and is regarded amongst the most reliable carriers in the world.
The A.P. Moller - Maersk Group with HQ in Copenhagen, Denmark, employs 120,000 people in 130 countries across the world. We are involved in a wide range of activities within the Transport, Energy, Offshore, Retail and Manufacturing industries. We ranked 147 on the Fortune Global 500 list for 2010.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 22nd Nov 2022
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