Customer Service Executive

• 2 to 5 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm

• HSC

• 2 to 5 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm

• Age 24 to 30 years

• Respond to customer inquiries professionally via phone calls, emails, live chat, and social media platforms.

• Listen actively to customer grievances, identify the root cause, and provide accurate solutions.

• Follow up on customer interactions and maintain detailed logs in our support system.

• Coordinate with internal teams (sales, operations, delivery) to resolve complex issues.

• Meet daily/weekly service quality targets and call volume metrics.