Customer Service Representative - Call Center

• 1 to 3 years
• The applicants should have experience in the following business area(s): Training Institutes, Travel Agency, Overseas Companies, Coaching Center, Call Center

• HSC

• 1 to 3 years
• The applicants should have experience in the following business area(s): Training Institutes, Travel Agency, Overseas Companies, Coaching Center, Call Center

• Age 18 to 28 years
• Only Female

Japanese Language Institute–JLI is a professional educational institution specializing in Japanese language education, Japan study opportunities, and Japan employment visa guidance. We are committed to providing quality language training, professional counselling, admission support, and structured guidance to students and job seekers who aspire to build their future in Japan.

Job Responsibilities

• Handle student and client inquiries regarding Japan Job Visa, Student Visa, and Japanese Language Courses.

• Respond professionally to inquiries through WhatsApp, phone calls, Facebook, Messenger, and other communication channels.

• Conduct regular follow-up calls, messages, and counselling with prospective students and clients.

• Counsel students and guardians regarding Japan study, career, language courses, and employment opportunities.

• Explain relevant visa categories, eligibility criteria, application procedures, required documents, and processing steps accurately.

• Provide detailed information about Japanese language courses, course duration, fees, class schedules, admission requirements, and procedures.

• Convert inquiries and counselling leads into successful admissions while maintaining professional communication.

• Collect, organize, and verify students’ academic, personal, financial, and visa-related documents.

• Maintain accurate records of leads, inquiries, follow-ups, applications, admissions, and client communication.

• Coordinate with the Admission, Counselling, and Visa Processing Teams for smooth application processing.

• Guide students throughout the admission and visa application process and keep them informed about important updates.

• Follow up regarding pending documents, payments, interviews, appointments, and application status.

• Maintain strong and professional relationships with students, guardians, and clients.

• Achieve assigned monthly counselling, follow-up, lead conversion, and admission targets.

• Participate in seminars, promotional campaigns, educational events, calling campaigns, and counselling sessions when required.

• Prepare and maintain necessary reports regarding daily calls, follow-ups, leads, and admissions.

• Handle multiple responsibilities efficiently and support other departments when required.

• Perform any other reasonable job-related duties assigned by management.

Employment Terms & Conditions

• This is a full-time corporate position.

• Selected candidates are expected to commit to a minimum 1-year employment period with the organization.

• The selected candidate will be required to comply with the company’s employment agreement, confidentiality policy, code of conduct, and organizational rules.

• As part of the organization's security and document-verification policy, certain original educational documents may be required to be submitted/retained temporarily subject to company policy, applicable law, and written acknowledgment. Any retained document will be returned in accordance with the agreed employment terms and applicable regulations.

• Employees are expected to maintain strict confidentiality regarding student information, documents, company data, client information, and internal processes.

• Management reserves the right to assign reasonable additional responsibilities based on operational requirements.

• Over time allowance,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2