Customer Service Representative

Strong knowledge of airline reservation procedures, ticket issuance, fare quotation, and ticket reissuance.

Good understanding of IATA ticketing rules, airline policies, and fare regulations.

Strong customer service and interpersonal skills.

Ability to handle customer inquiries, complaints, and service requests professionally.

Knowledge of visa processing procedures and travel documentation.

Ability to work under pressure, meet deadlines, and handle multiple tasks efficiently.

Attention to detail to ensure accuracy in reservations, ticketing, and documentation.

Ability to work independently with minimal supervision and as part of a team.Professional grooming, positive attitude, and strong customer relationship management skills.

Should be fully conversant with customer services procedures, Ticketing.

Reservation system, Reservation policies and company policies and procedures.

Issue all tickets correctly and legibly abiding to all IATA ticketing rules and regulation.

Answer all incoming telephone calls courteously and quickly.

To establish and maintain a good working relationship with Passenger, Travel agent and tour operators.

Provide customers (passengers and travel Agents) all services as per company's standards.

To be able to work under minimum supervision under the defined guidelines

Quote fares for different destinations.

To be competent enough to provide special services to the passenger such as special meal, stretcher, wheel chair, meet and assist etc.

Adhere to all management decisions.

Reduce reservation cost to the minimum.

Strictly adhere to ticketing and reservation ethics.

Adhere to Company ethics and standards at all times.

Groom, Conduct, and present in accordance with the company's image.

Capable to work in Amadeus system.

Need to work both at City, Airport and Satellite office.