Experience
Requirements
Responsibilities & Context
Key Responsibilities:
-Respond promptly to digital and social media inquiries (Facebook, Instagram, WhatsApp, etc.), qualify leads, and collect essential student information to feed into our tracking systems.
-Make timely follow-up calls to online leads to understand their study-abroad or educational needs, provide relevant course/university details, and encourage office visits or consultations.
-Answer incoming phone calls professionally, address student and parent queries, and route complex inquiries to the appropriate department or counselor.
-Monitor social media inbox and comment sections actively, delivering accurate, polite, and persuasive responses to build trust and brand reputation.
-Maintain organized logs of daily calls, lead statuses, and conversion updates, coordinating closely with the admissions and marketing teams.